Deal Desk Analyst

Yubico Inc.

15h•$110,000 - $125,000•Hybrid

About The Position

Yubico is seeking an experienced, highly driven, and resourceful Deal Desk Analyst to provide deal support to its Global Sales team. The primary focus of this role is to assist Sales throughout the deal cycle, from quote to booking, with a passion for making Deal Desk a strategic and efficient function. This role will collaborate with cross-functional teams including Sales, Legal, Finance, Order Management, and Product. The ideal candidate is a detail-oriented self-starter who thrives in a fast-paced environment and can provide sound business insight for operational excellence. A good understanding of sales cycles, complex hardware and software deal structures, and global transaction complexities is essential. Yubico values teamwork, respect, humility, and a willingness to help others. The company is looking for someone passionate about Deal Desk, enjoys working closely with Sales, embraces challenges, and possesses strong emotional intelligence.

Requirements

Demonstrated expertise in establishing, documenting, and implementing scalable best practices for the deal desk, ensuring seamless alignment between strategic deal development and downstream order administration
A minimum of 5 years of professional experience in sales support, sales operations, or sales enablement, specifically within the enterprise software or technology hardware sectors
Proven ability to thrive within a global operations environment, including the flexibility to adjust working hours to support various time zones and critical business cycles
Strong preference for candidates with direct prior experience in Deal Desk activities, including deal modeling, complex pricing structures, and contract vehicle determination
Proficiency in Salesforce, with the ability to facilitate and optimize complex booking and fulfillment workflows to reduce turnaround times
A deep understanding of cross-system data integrity and technical precision, ensuring that all structured deals support accurate financial and supply chain reporting

Responsibilities

Serve as the primary Deal Desk liaison for the field sales team, with a dedicated focus on streamlining quoting processes and leading educational initiatives to reinforce channel best practices
Offer comprehensive support and coverage for Enterprise Quoting as required, ensuring high-quality output
Engage proactively in the early stages of complex deal cycles to provide strategic advice to account executives on pricing strategies, deal construction, and the selection of appropriate contracting vehicles
Collaborate extensively with cross-functional departments, including Sales, Finance, Legal, and Supply Chain, to manage and resolve non-standard or intricate transactions
Partner closely with the Deal Desk Manager to develop and execute renewal strategies for historically complex accounts, ensuring long-term alignment with company objectives
Rigorously verify that all deals adhere to corporate compliance policies and are structured to support accurate, high-efficiency downstream processing
Facilitate and optimize Salesforce booking and fulfillment workflows by coordinating seamlessly with billing, order entry, and supply chain teams to reduce turnaround times
Administer, maintain, and regularly update the Deal Approval Matrix and channel documentation to ensure internal transparency
Identify and drive cross-functional process improvements, managing the documentation and communication of policy updates and standardized templates
Provide ongoing support to the Sales Operations team through ad-hoc projects, bug reporting, and the implementation of procedural enhancements
Maintain high availability and commitment for extended hours during critical end-of-quarter periods to ensure all pending deals are processed
Demonstrate a high degree of resourcefulness and self-sufficiency, executing complex tasks with both speed and technical precision
Serve as the designated team lead and point of contact in the absence of the Deal Desk Manager, providing leadership and guidance to the team