Sr. Property Manager-Mayfair Mansions, DC

Enterprise Community Partners•Washington, DC

1d•$68,000 - $92,000

About The Position

The Sr. Property Manager provides leadership and oversight of the operations of one or two large or complex properties. The role is responsible for maintaining a safe, attractive community and a positive resident and associate experience while achieving operational efficiency, resident satisfaction, associate engagement, and strong financial results. The manager leads property staff, oversees marketing, financial management, and maintenance, and ensures compliance with company policies and applicable regulations. The position manages the community’s operating budget and maintenance plans, monitors financial performance, and leads sales, leasing, resident engagement, safety, and reporting activities. It also includes hiring, training, supervising, and developing property associates, and may involve supporting other communities as assigned.

Requirements

At least five years of property management experience or management experience in a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification and experience from a nationally recognized compliance training program; alternatively, the ability and commitment to obtain certifications at the next available course offering.
Demonstrated experience and a solid track record in marketing and leasing.
Strong financial acumen, including the ability to understand basic financial statements and manage expenses and revenue within budgets.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, with strong organizational and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written English communication skills and ability to interact with diverse associates, residents, and external agencies.
Ability to use reason, logic, and advanced problem-solving skills to resolve complex or sensitive issues.
Ability to read English sufficiently to understand policies, procedures, safety notices, general business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to learn new applications quickly.
Excellent interpersonal skills, positive attitude, enthusiasm, energy, and a strong customer-service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Nice To Haves

At least three years of supervisory experience is preferred.

Responsibilities

Lead and oversee operations for one or two large or complex properties, including marketing, financial management, and maintenance.
Attract, retain, coach, motivate, and lead property staff; hold the team accountable for performance standards.
Monitor the building, grounds, and surrounding areas to maintain a safe, clean, and attractive community.
Develop annual operating budgets and maintenance plans; monitor expenses, revenues, and financial metrics and recommend adjustments.
Communicate with residents, associates, management, and guests, and address concerns promptly and professionally.
Implement and monitor compliance with company policies, procedures, and external regulatory requirements.
Lead on-site and off-site sales and marketing activities to achieve occupancy goals and recommend adjustments in response to market conditions.
Maintain knowledge of competitive properties and market trends.
Ensure compliance with the Fair Housing Act; show and lease apartments, qualify prospective residents according to program requirements, and manage lease renewals.
Collect rent, monitor delinquencies and collections, and maintain accurate records.
Implement and monitor safety protocols and reinforce a culture of safety.
Promote resident services initiatives and engage residents in social and educational activities and events.
Prepare, monitor, and distribute operational and financial reports.
Attend required training sessions and ensure associates are trained and understand their responsibilities.
Identify succession candidates and implement career development plans for property-level associates.
Support other communities as assigned by management and perform other duties as assigned.
Manage property staff, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems.