Maintenance Supervisor (Sign-on-Bonus) Mayfair Mansions, DC

Enterprise Community Partners•Washington, DC

1d•$30 - $33•Onsite

About The Position

The Maintenance Supervisor provides leadership, direction, and oversight for the physical condition, appearance, and operational efficiency of the property. The role helps ensure a safe and attractive environment for residents, a positive workplace for associates, high-quality service, resident satisfaction, and associate engagement. The supervisor oversees maintenance work, resident service requests, apartment turnovers, grounds upkeep, maintenance associates, and property operations, while communicating courteously with residents, associates, management, and guests. The position also contributes to budgeting, purchasing, service-contract management, training, and compliance with company policies and applicable regulations. When on-call, the supervisor must be ready and able to report to the property within 30 minutes of receiving a call. The position manages the maintenance department, which may include senior maintenance technicians, maintenance technicians, maintenance apprentices, and porters. It includes hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems. The pay range is $30 to $33 per hour. The role is at Mayfair Mansions in Washington, DC.

Requirements

At least three years of experience as a maintenance technician or in other applicable work.
High school diploma or GED.
Extensive knowledge of carpentry, plumbing, electrical work, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification, Type II or Universal, or ability to obtain certification within 90 days of employment.
Proficiency using hand and power tools; provide a basic tool set.
Ability to lead, direct, and motivate others.
Ability to work in a fast-paced environment, stay organized, follow up, and manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Ability to read English sufficiently to understand policies and procedures, safety notices, business correspondence, and documentation.
Excellent interpersonal skills, positive attitude, enthusiasm, energy, and strong customer-service orientation toward older adults.
Strong attention to detail.
Basic computer keyboarding and navigation skills.
Possess and maintain timely and reliable transportation.
When on-call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.

Nice To Haves

Prior supervisory experience.

Responsibilities

Oversee the property's physical condition, appearance, and operational efficiency to support a safe and attractive living environment.
Ensure resident service requests are completed accurately, promptly, and to a high standard.
Provide excellent customer service and communicate professionally with residents, associates, management, and guests.
Complete or oversee routine, preventive, scheduled, and emergency repairs and general upkeep; maintain appropriate logs and records.
Manage maintenance associates, ensuring they are trained and complete their responsibilities efficiently and on time.
Oversee apartment turnovers, including repairing, renovating, painting, and cleaning vacant apartments.
Keep property areas safe, tidy, and free of trash, debris, and animal waste; maintain dumpster areas and prepare dumpsters for pickup.
Monitor the community and grounds for maintenance and safety needs and advise management of areas requiring attention.
Maintain landscaping, including watering flowers, and perform snow removal as needed.
Comply with company policies, procedures, and external regulatory requirements.
Resolve complex or advanced service issues, including sensitive resident communications.
Contribute to annual budget planning; maintain property appeal within budget; ensure service contracts are in place and renewed annually; and purchase equipment and supplies in accordance with budgets and purchasing procedures.
Respond promptly and courteously to emergencies.
Develop and deliver formal and informal training to associates as assigned and attend required in-service training.
Support other communities as assigned by management.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.
Perform other duties as assigned.