Sr. Project Manager

Black Box•Abilene, TX

About The Position

The Sr. Project Manager supports operational efficiency and effectiveness through end-to-end project design and delivery across multiple industries. The role applies NACS PMO standards, processes, methodologies, and systems to day-to-day project management, with an emphasis on consistent execution, professional client service, financial targets, customer satisfaction, and internal and external service-level agreements. The position collaborates across organizational levels and departments and supports seamless transitions into operations. The role manages project planning and controls, client and team relationships, contracts and proposals, project delivery, schedules, budgets, risks, and stakeholder communications. It serves as the primary customer contact for project activities and supports customer enhancement programs and potential business expansion. The position also contributes to continuous improvement of project management practices and achievement of leadership-established performance indicators. Black Box is a technology solutions provider focused on designing, deploying, and managing IT infrastructure. It is a wholly-owned subsidiary of AGC Networks and has more than 2,500 team members in 24 countries. Black Box is an equal opportunity employer.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant experience.
Minimum of 5 years of project management experience within the technology services industry.
Excellent service philosophy and understanding of the challenges of providing superior customer experience nationally while controlling costs.
Strong collaboration and communication skills, including team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision making.
Ability to work effectively across internal functional groups to optimize product offerings, create a seamless internal and external customer experience, and resolve issues.
Proven ability to expand and apply knowledge of market and industry trends and recommend and implement process and efficiency improvements.
End-to-end process thinking and proven experience leading organizational change, understanding its effects on employees, and using strategies to reduce organizational risk.
Strong experience handling employee issues and making sound judgment decisions in this area.
Proficiency with MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Ability and willingness to travel up to 20%.

Nice To Haves

PMP, Six Sigma, Agile, SCRUM, or related certifications.

Responsibilities

Apply NACS PMO standards, processes, and methodologies consistently to project planning and execution, including initiation, planning, estimating, resourcing, scheduling, budgeting, monitoring, corrective action, issue resolution, scope and cost management, reporting, quality assurance, relationship management, and change management.
Assist with proposal development and contract and subcontract negotiations in coordination with sales and legal teams.
Create documents and coordinate with the legal team on Master Schedule of Services Agreements, Statements of Work, software licensing agreements, and post-installation support and maintenance contracts.
Prepare a Project Roadmap with participating organizations and negotiate agreement with the customer, including work and organizational breakdown structures, requirements, cost and material estimates, milestone payment schedules, and risk and communication plans.
Establish milestones, monitor adherence to master plans and schedules, identify program problems, and obtain solutions, including resource allocation or changes to contractual specifications.
Direct work assigned to the program from technical, professional, or administrative areas.
Manage project delivery and execution using appropriate project methodologies and practices to achieve KPIs, business results, client satisfaction, and SLAs.
Serve as the primary customer contact for project activities and lead project review sessions concerning cost, schedule, and technical performance.
Conduct recurring customer reviews addressing costs, schedules, risks, and customer considerations.
Develop new business or expand the product line with clients as applicable; manage customer enhancement programs, including bid and schedule estimates and management approvals.
Communicate program status to leadership, steering committees, and other stakeholders as appropriate.
Manage project issues and risks in a timely manner and escalate when necessary.
Build collaborative working relationships within NACS operations and across organizational levels and departments to deliver projects and company priorities.
Promote continuous growth of project management practices within the PMO and organization.
Achieve performance targets established by leadership for applicable KPIs.
Perform other duties as assigned by management.