Sr. Programmatic Solutions Engineer (DSP) - FreeWheel - NYC
About The Position
FreeWheel, a Comcast company, provides advertising platforms for publishers, advertisers, and media buyers. This position is part of the Advertiser Suite, which includes Buyer Cloud and Curation Hub programmatic technologies. Reporting to the Manager, Client Solutions, the Senior Programmatic Solutions Engineer is the primary client contact and partners with Sales on pre-sale engagement, implementation, scaling, and handoff to Account teams, as well as subsequent technical project consultation and support. The role serves enterprise clients and startups, including agencies and media and technology providers. It ensures clients’ technical product needs are met, issues are resolved, and questions about the Advertiser Suite are answered before, during, and after implementation. The position helps clients progress from trials to full-term, scaled platform use and supports existing customers implementing complex features. The engineer also supports strategic Tier 1 accounts, coaches junior teammates, governs methodologies, and develops strategies and practices that help the team scale. The position is onsite four days per week in the New York office, with one remote workday. It is not eligible for visa sponsorship; applicants must be authorized to work in the United States for Comcast without current or future sponsorship needs.
Requirements
- 5–7 years of relevant work experience.
- Experience in a technical customer-facing or support role in AdTech.
- Strong understanding of real-time bidding and programmatic advertising, especially the goals and mechanics of demand-side media and technology companies, agencies, and advertisers.
- Client-centric approach and excellent communication skills with technical and business stakeholders.
- Initiative and a self-starter mentality; comfort handling ambiguity and driving positive outcomes.
- Hands-on experience with SaaS, configuring functionality, building workflows, and manipulating data to meet client needs.
- Excellent analytical and troubleshooting skills.
- Technical acumen in troubleshooting, SQL, APIs, command line, and the AWS management console.
- Must be authorized to work for Comcast in the United States without current or potential future sponsorship.
Nice To Haves
- Bachelor’s degree preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
- Basic knowledge of HTML and JavaScript.
- Experience working for or with agencies.
Responsibilities
- Understand strategic customers’ programmatic and technical requirements and craft technical solutions.
- Partner with Sales on pre-sales engagements, identify customer technical and business KPIs, and define engagement success criteria.
- Develop and deliver custom onboarding plans to scale customer spend through the platform.
- Scope, configure, test, and deliver bidder and DSP software solutions using technical skills such as SQL and API management.
- Build trusted relationships with customer stakeholders, particularly in Ad Ops, engineering, data science, and product.
- Serve as a technical subject matter expert on the Advertiser Suite for clients and internal stakeholders.
- Provide feedback to product and engineering teams to inform roadmap initiatives.
- Troubleshoot customer issues and manage complex issues requiring product and engineering resources through resolution.
- Coach and support junior team members as they overcome challenges and develop expertise.
- Lead internal and client-facing initiatives and strategies that support broader team and organizational objectives.
- Develop and maintain documentation of best practices and procedures.
- Follow Comcast Operating Principles, prioritize customer experience, learn and advocate for the company’s technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.
Benefits
- Comcast benefits for eligible employees, with details available in the company’s compensation and benefits summary.
- Potential bonus eligibility for most non-sales positions; most sales positions are eligible for commission under an applicable plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
