Sr. Program Manager-Consulting

Cryoport, Inc.•Irvine, CA

1d•$135,000

About The Position

Cryoport Systems is a supply chain partner for the life sciences industry, providing logistics, BioServices and biostorage, cryopreservation, and consulting for biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. The client-facing Senior Program Manager develops and drives strategies, maintains timelines, and coordinates resources with cross-functional partners to support client relationships and the planning, implementation, and management of projects and programs through study completion. The role leads complex client programs involving multiple Cryoport Systems products and services, serves as the primary client liaison, and consults with clients on solutions to complex projects while partnering with internal teams to meet client expectations and company goals. The position leads program communications, planning, performance monitoring, project closeout, and continuous improvement. It also supports operational delivery through supplier coordination, employee training, quality-system documentation, and collaboration with Operations, Quality Assurance, and Supply Chain teams. Commercial responsibilities include assessing feasibility and profitability, contributing to proposals and technical agreements, monitoring contractual commitments, and supporting client satisfaction, revenue forecasts, and program expansion.

Requirements

Bachelor's degree in a technical discipline.
At least 8–10 years of work experience in general project and program management.
3–5 years of work experience in client-facing roles, with the ability to communicate professionally and dynamically with internal and external stakeholders.
Proficiency with Microsoft Office applications or similar, including Excel, Word, and PowerPoint.
Strong experience with project management software such as Microsoft Project, Jira, Zoho, Smartsheet, Asana, or similar.
Experience with CRM applications such as Salesforce, NetSuite, or similar.
Strong communication, organization, analytical, presentation, planning, and interpersonal skills, with high attention to detail.
Ability to work collaboratively, motivate others, delegate appropriately, meet deadlines, prioritize, and manage multiple projects simultaneously.
Ability to address delicate situations, manage conflict and stress, and proactively identify and manage project risks and issues.
Strong customer-management and relationship-building skills, with the ability to build customer commitment.
Understanding of GMP/GxP requirements and other globally regulated standards.
Ability to support operational excellence and develop solutions with a business-process orientation.
Strong work ethic and ability to deliver results and commitments in a dynamic environment.
Alignment with Cryoport's mission, culture, core values, quality, ethics, and integrity.

Nice To Haves

A major or concentration in Life Sciences, Biopharmaceuticals, or a related healthcare field.
Previous experience in pharmaceutical or biopharmaceutical logistics, supply chain, or supply chain management.
PMP, PgMP, and/or Lean Six Sigma Black Belt certification.
For BioLogistics or Cryopreservation (IntegriCell): experience managing client programs for clinical studies and commercial therapies, and client-facing experience in biopharma, CRO, CDMO, or biotech, including account management, alliance management, client services, or strategic program or portfolio management.
For Consulting Services: knowledge of ISO, IATA, ATM, and ISTA standards relating to the pharmaceutical supply chain.

Responsibilities

Lead assigned client programs requiring cross-functional coordination and oversight of other program managers.
Serve as a key client contact and facilitate internal and external program communications and operational support.
Develop project plans, invoice reports, presentations, and other project deliverables for execution and business or performance reviews.
Coordinate and lead project scoping, kickoff, planning, reporting, analysis, closeout meetings, and on-site visits as required; provide timely customer reports and updates.
Monitor project and program performance, identify and quantify variances, and take required corrective actions.
Monitor client-specific program revenue recognition and promptly report gaps against projected targets.
Oversee project closeout and identify lessons learned and improvement opportunities, including net promoter score and other metrics.
Communicate project status, upcoming work, resource needs, and timelines to cross-functional teams.
Participate in cross-functional business process improvement activities.
Mentor and train team members and develop and implement process improvements for global activities.
Select suppliers or service providers and monitor delivery of custom services and products needed for client projects.
Organize and deliver training, including cross-training employees where appropriate.
Lead cross-functional teams managing multiple project plans and client commitments.
Support Operations and Quality Assurance teams in submitting, investigating, closing, and reporting deviations and complaints related to active projects and client studies.
Support writing and reviewing departmental SOPs and work instructions within the Cryoport Systems Quality Management System.
Liaise with Quality and Supply Chain support staff as needed.
Analyze client needs for feasibility and profitability and design technical and financial solutions for commercial and technical proposals.
Provide data and technical input to Business Development, the Proposal Manager, and Commercial Operations personnel for proposals and technical agreements.
Monitor compliance with timing and delivery of contractual commitments in client agreements, including MSAs, SOWs, and Quality Agreements.
Ensure customer needs are translated into quotations and monitor and amend project quotes and budgets as required.
Work with Business Development to support overall customer satisfaction.
Communicate client program forecasts, revenue budgets, strategic opportunities, escalated issues, and program expansion opportunities to senior leadership and facilitate team decision-making.