Sr. Program Manager, Fibre Build-to-Market Engagement (West)

TELUS•Vancouver, BC

10d

About The Position

We are seeking a highly motivated Sr. Program Manager, Fibre Build-to-Market Engagement (West) to serve as the critical operational link between TELUS' fibre network construction program and its Go-To-Market (GTM) activation teams. This role is accountable for translating build progress into successful, timely market launches — ensuring every community TELUS builds in is commercially ready before, during, and after construction. You will join a team of Program Managers across both Western and Eastern Canada, orchestrating the seamless handoff from network build to market activation. You will own the Build-to-Market playbook, govern market readiness criteria, and ensure that community sentiment and brand trust are all in place before commercial launch. This is a senior leader role at the heart of TELUS' national fibre expansion, requiring strong cross-functional coordination skills, a commercial mindset, and the ability to manage complex, multi-market programs simultaneously.

Requirements

Bachelor's degree in Business, Marketing, Engineering, Planning, or a related field (or equivalent experience)
5+ years of experience in program/project management, Go-To-Market execution, community engagement, or telecom/fibre infrastructure programs
Demonstrated experience in collaborating with cross-functional teams and managing complex, multi-market programs simultaneously
Strong commercial acumen with experience translating operational milestones into market activation plans
Proven ability to manage multiple priorities and deliver results under tight timelines in a fast-paced environment
Strong knowledge of telecom infrastructure, construction milestones, and/or supply operations is a strong asset
Excellent communication, stakeholder management, and relationship-building skills
Proficiency with reporting tools, dashboards, and program management platforms

Nice To Haves

Bilingual (French/English) is an asset, particularly for Quebec market engagement

Responsibilities

Own the Build-to-Market Transition - Serve as the accountable manager for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, community sentiment, and timing in every TELUS fibre build market.
Govern Market Readiness Standards - Define, maintain, and enforce clear market readiness criteria — including build completion milestones, permitting status, messaging and brand alignment — required to trigger GTM activation across Western markets.
Coordinate Cross-Functional Alignment - Serve as the primary interlock between Construction, Network, Supply Ops, GTM, and I&R regional teams. Align all parties around a shared market-entry plan, resolving trade-offs and dependencies to protect launch velocity and commercial outcomes.
Translate Build Progress into Market Activation Plans - Convert real-time build milestones into targeted, market-ready activation briefs for each community. Coordinate with regional GTM and I&R teams (West) on launch timing alignment and campaign readiness.
Support Eastern Community Pipeline Readiness - Support planning and sequencing for Eastern Canada's next communities, including RFE (Ready for Engagement) timing, ensuring GTM and I&R teams are engaged early and aligned on launch windows as the East pipeline scales.
Safeguard Community Sentiment and Brand Trust - Develop and govern consistent branding, messaging, and scripting for TELUS' fibre co-investment entities in Western markets, ensuring field teams, Community Ambassadors, and partner organizations present a unified and compelling brand presence in every community.
Proactively Identify and Mitigate Launch Risks - Anticipate and address risks across construction delays, community issues, competitive response, and customer experience gaps before they impact brand reputation or revenue.
Drive Governance and Continuous Improvement - Support regular governance reporting, ELT updates, and program performance reviews. Establish closed-loop feedback between field teams, community stakeholders, and commercial leaders to continuously refine the Build-to-Market playbook.