Community Manager - Build to Rent

Maymont Homes•Chattanooga, TN

2d•Onsite

About The Position

Maymont Homes is transforming the single-family rental experience through innovation, quality, and genuine care. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Requirements

Must possess an active Real Estate or Property Manager or Property Manager in Charge license in the State of Georgia.
3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail and/or Multi-Family Property Management.
Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel and PowerPoint preferred).
Demonstrated strong written and verbal communication skills.
Demonstrated customer service skills in fast paced environment
Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
Ability to thrive in a high volume, data entry and processing work environment.

Nice To Haves

Associate degree or higher is preferred, but not required.
Lease Up/New Construction Property Management experience is preferred.
CAM, NALP, CPM designations preferred.

Responsibilities

Managing the day-to-day operations of build-to-rent communities in Chattanooga, TB.
Managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals.
Ensuring that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations.
Ensuring that the BTR community, homes and common area spaces are prepared for daily leasing and residential activities.
Welcoming prospective residents and guiding them through the community and conducting new home tours.
Providing information on leasing processes and responding to community related inquiries, requests, and concerns via telephone and email.
Interviewing sales and onsite BTR leasing candidates and overseeing the onboarding of new team members assigned to the BTR team.
Facilitating and leading BTR community specific company training and managing the onsite leasing operational performance in accordance with Company policies, values, and business practices.
Participating and providing input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meeting targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and preparing and reviewing weekly, monthly, and quarterly financial status reports.
Assisting with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place.
Controlling expenditures by staying within the constraints of the approved budget or targets.
Overseeing the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducting periodic home inspections, following proper notice requirements, evicting residents, and imposing and collecting fees and other charges as allowable and stated in the terms of the lease.
Gathering, analyzing, and interpreting current market and economic trends that align with the BTR environment and implementing short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals.
Promoting resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Following up with prospects and new residents to ensure satisfaction and foster positive relationships.
Conducting regular stabilized and lease up property inspections and taking appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal.
Utilizing property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently.
Responding promptly and courteously to resident and client/owner concerns and taking proactive actions to resolve issues.
Functioning as an onsite Community Manager representative of Maymont Homes at BTR locations assigned.
Performing other duties, as assigned by supervisor or leadership team.