Sr Program Manager - DERMS

Itron • San Jose, CA

40d • $125,000 - $230,000 • Hybrid

About The Position

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. As a Senior Program Manager in Itron’s Professional Services team, you will lead customer success across the full lifecycle—from pre‑sales scoping through implementation, adoption, and expansion. You will partner with utility customers to understand their goals, build trusted executive relationships, and guide cross‑functional teams toward measurable, shared outcomes. You will collaborate closely with Sales, Services, Product, Engineering, and Support teams while advocating internally for customer needs to deliver innovative, customer‑aligned solutions. This role requires strong leadership, inclusive collaboration, and the ability to inspire diverse global teams. Focused on Itron’s Distributed Energy Management portfolio, this position emphasizes DERMS programs and technologies. Candidates with end‑to‑end DERMS program experience and familiarity with the DERMS market will be well positioned for success.

Requirements

• Bachelor’s degree in engineering, computer science, or a related field.
• 5+ years of experience as a program manager, technical lead, or systems engineer overseeing hardware/firmware/software development in the DERMS or DEM/DSM space.
• Demonstrated experience delivering enterprise software, SaaS, cloud‑based, and on‑premises solutions.
• Advanced knowledge of program and project management principles, including SAFe.
• Strong leadership and stakeholder partnership skills, with the ability to influence and build alignment without relying on direct authority.
• Excellent communication, organizational, and problem‑solving abilities, with a focus on clarity, empathy, and collaboration.
• Ability to work effectively with globally distributed teams, fostering an inclusive, supportive, and collaborative environment.
• Proficiency with MS Office, MS Project, MS Excel, SharePoint, and Azure DevOps (ADS).

Nice To Haves

• PMP certification or an equivalent combination of education, experience, and/or training.

Responsibilities

• Lead end‑to-end planning and execution of complex hardware, firmware, and software programs from concept through production, ensuring inclusive collaboration and customer‑aligned outcomes.
• Develop and maintain integrated schedules across engineering disciplines, proactively supporting teams and partners to navigate dependencies and milestones.
• Build authentic, trust‑based relationships across all organizational levels, offering steady, supportive leadership to ensure programs are delivered on time, within budget, and with exceptional quality.
• Monitor holistic program health; anticipate and communicate risks such as scope changes, resource constraints, schedule shifts, or budget impacts, while promoting open dialogue and shared solutions.
• Clearly and respectfully communicate risks, decisions, and mitigation strategies to stakeholders and executives in ways that encourage alignment and confidence.
• Guide effective decision‑making and facilitate constructive change management processes that support team agility and customer success.
• Ensure adherence to program governance and Itron lifecycle standards, providing accurate and timely financial reporting for customer engagement programs.
• Champion continuous improvement through process refinement, knowledge sharing, and collaborative learning that strengthens team capability and innovation.
• Facilitate engagement with early‑adopter customers for new product releases, promoting transparent, two-way communication and collaborative validation of new solutions.

Benefits

• This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
• This position is eligible for our annual bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level