Sr. Program Associate, Partner Success

JLM HR Consulting•Baltimore, MD

9d•$57,000 - $65,000•Hybrid

About The Position

The Sr. Program Associate, Partner Success provides leadership for the recruitment, placement, onboarding, coaching, retention, and overall success of approximately 20 Maryland Corps Benefit Navigator Members assigned to as many as five host organizations throughout Maryland. This is a unique set of Maryland Corps Members who will focus on assisting people to access and retain supportive services such as food, energy, and childcare benefits. The Sr. Program Associate serves as the primary liaison among CASH, the Maryland Department of Service and Civic Innovation (DSCI), host organizations, and Corps Members, ensuring program quality, compliance, strong partnerships, and successful participant outcomes.

Requirements

Bachelor's degree in a related field or equivalent experience.
Three to five years of progressively responsible nonprofit or program management experience.
Excellent communication, organizational, coaching, and project management skills.
Experience building partnerships with multiple stakeholders.
Valid driver's license and ability to travel throughout Maryland.

Nice To Haves

Maryland Corps/AmeriCorps, public benefits, grant-funded programs, and CRM experience.

Responsibilities

Provide overall leadership for the Maryland Corps Benefit Navigator initiative.
Monitor program performance metrics and participant outcomes.
Prepare executive reports for leadership and funding partners.
Identify opportunities to strengthen partnerships and improve program effectiveness.
Lead recruitment, interviewing, selection, onboarding, and placement of approximately 20 Corps Members.
Develop recruitment partnerships with colleges, workforce organizations, and community groups.
Educate and support Benefit Navigators in core job functions to ensure they meet professional standards.
Support their content training to ensure that they understand best practices for conducting community outreach, public benefits screening, and enrollment assistance.
Coach, mentor, and support Corps Members through regular one-on-one meetings.
Monitor attendance, performance, professional development, and program completion.
Serve as the primary liaison among CASH, DSCI, Corps Members, and host organizations.
Conduct site visits, resolve placement concerns, and ensure compliance.
Maintain strong relationships with host organizations and share best practices.
Maintain program records and performance data.
Assist with grant reporting and compliance.
Represent CASH at meetings, coalitions, conferences, and community events.