Sr Product Manager

PayPal•San Jose, CA

12d•$143,500 - $212,850•Hybrid

About The Position

This role owns product strategy and execution for payment optimization across PayPal's branded and unbranded (PPCP) stacks, with direct accountability for authentication and authorization rate performance. The role also drives Global Platform Unification across our PSP businesses, concentrating on optimization capabilities and value-added services (VAS) that can be delivered consistently across regions and business lines. This is an individual contributor role.

Requirements

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

Own product strategy and lifecycle performance: Manage, track, and report product performance across its full lifecycle, including strategy, planning, and issue prioritization, spanning wallet, issuer, platform decline, and risk decline optimization.
Drive the roadmap and statement of direction: Drive product development and improvements, including roadmap and statement of direction work, and manage the full product lifecycle from concept and design through testing, production deployment, and commercialization.
Drive wallet optimization: Own approval rate and acceptance for digital wallets such as Apple Pay, Google Pay, including tokenized and pass through wallet flows, wallet provisioning and updates, and the authentication and routing specific to each wallet.
Drive issuer optimization: Raise approval rates at the issuer level using the data issuers prefer, such as network tokens, merchant advice and decline codes, and enriched transaction metadata, along with issuer engagement and retry and routing strategies built for each issuer.
Drive platform decline optimization: Steadily reduce the declines that come from PayPal's own platform and gateway, such as technical and soft declines, validation errors, timeouts, formatting issues, and routing failures, working with engineering to measure, diagnose, and fix them.
Drive risk decline optimization: Work with Risk and Fraud to cut false declines from risk decisioning, tuning rules and models to approve more legitimate transactions while keeping fraud and chargeback exposure in check.
Own playbooks for each market: Own the playbooks that cover wallet mix, issuer preferences, 3DS exemptions, network token adoption, routing rules, and retry windows, and keep tuning them across all markets Paypal operates in.
Run experiments with data: Design and lead A/B and multivariate tests for method selection, routing, and retries, measure the impact on authorization rate and on each decline category, and iterate toward a measurable lift in approvals.
Prioritize by ROI and set OKRs: Prioritize features by quantified ROI, set OKRs tied to conversion lift and approval rate, and build business cases to support new product recommendations.
Write PRDs and technical specs: Author PRDs and sequence diagrams for gateway, processor, network, and wallet integrations, with clear requirements and strong acceptance criteria that lead to high quality launches.
Lead across teams and own reliability: Lead peers and dotted line relationships through the project lifecycle, serve as the main negotiator between internal teams and clients to resolve problems and use cases, and own incident runbooks, root cause analysis, and reliability KPIs alongside on call partners.

Responsibilities

Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
Gathers insights from the customer experience and customer needs to input to product requirements
Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
Monitors product profitability measures, including budget.
Lead sprint planning, daily standups and retrospectives to drive execution.
Interfaces with product and technology leadership as needed.
Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
Own product strategy and lifecycle performance: Manage, track, and report product performance across its full lifecycle, including strategy, planning, and issue prioritization, spanning wallet, issuer, platform decline, and risk decline optimization.
Drive the roadmap and statement of direction: Drive product development and improvements, including roadmap and statement of direction work, and manage the full product lifecycle from concept and design through testing, production deployment, and commercialization.
Drive wallet optimization: Own approval rate and acceptance for digital wallets such as Apple Pay, Google Pay, including tokenized and pass through wallet flows, wallet provisioning and updates, and the authentication and routing specific to each wallet.
Drive issuer optimization: Raise approval rates at the issuer level using the data issuers prefer, such as network tokens, merchant advice and decline codes, and enriched transaction metadata, along with issuer engagement and retry and routing strategies built for each issuer.
Drive platform decline optimization: Steadily reduce the declines that come from PayPal's own platform and gateway, such as technical and soft declines, validation errors, timeouts, formatting issues, and routing failures, working with engineering to measure, diagnose, and fix them.
Drive risk decline optimization: Work with Risk and Fraud to cut false declines from risk decisioning, tuning rules and models to approve more legitimate transactions while keeping fraud and chargeback exposure in check.
Own playbooks for each market: Own the playbooks that cover wallet mix, issuer preferences, 3DS exemptions, network token adoption, routing rules, and retry windows, and keep tuning them across all markets Paypal operates in.
Run experiments with data: Design and lead A/B and multivariate tests for method selection, routing, and retries, measure the impact on authorization rate and on each decline category, and iterate toward a measurable lift in approvals.
Prioritize by ROI and set OKRs: Prioritize features by quantified ROI, set OKRs tied to conversion lift and approval rate, and build business cases to support new product recommendations.
Write PRDs and technical specs: Author PRDs and sequence diagrams for gateway, processor, network, and wallet integrations, with clear requirements and strong acceptance criteria that lead to high quality launches.
Lead across teams and own reliability: Lead peers and dotted line relationships through the project lifecycle, serve as the main negotiator between internal teams and clients to resolve problems and use cases, and own incident runbooks, root cause analysis, and reliability KPIs alongside on call partners.