Sr Product Manager (Remote)
About The Position
The Sr Product Manager will serve as a primary product-led partner for strategic enterprise accounts globally and connect go-to-market teams with Splunk’s product organization. The role combines product telemetry, lifecycle context, customer feedback, and business priorities to cohort customers and identify product-led workstreams that improve customer outcomes. It involves direct engagement with customers, account teams, product managers, engineering leaders, and executives, translating complex customer needs into product requirements, decisions, and action plans while shaping strategy and driving execution without direct authority. The Strategic Product Engagement Team builds an enterprise product-led growth and retention capability, using product usage telemetry, lifecycle data, and customer insight to coordinate proactive action across Product & Technology and in partnership with Customer Experience and Sales. The team identifies product-rooted challenges and gaps early, coordinates mitigations, and aims to extend its operating model to accelerate adoption, expansion, and cross-portfolio value. The Product Manager owns product-led lifecycle engagement for a portfolio of strategic customers, aligning engagement to customer value and opportunity and representing the Splunk product organization to customers and go-to-market leaders. The role connects product and go-to-market organizations, supports account planning for product outcomes, and uses telemetry and AI summarization to drive customer experience and growth workstreams. It translates customer usage insights into product opportunities and pain points for Product and Engineering, and defines and reports engagement KPIs—including usage and health—to inform growth opportunities, re-platforming of existing use cases, and retention risks.
Requirements
- Bachelor’s degree plus 12 years of related experience, or a master’s degree plus 5 years of related experience, or a Ph.D. plus 1 year of related experience.
- 7 or more years of experience in technical product management or technical customer engagement with high-value enterprise customers.
Nice To Haves
- Experience engaging with senior leadership at enterprise customers on technical issues.
- Experience serving as a player/coach and trusted product lead to drive technical consensus on cross-functional engineering and go-to-market teams supporting complex customers.
- Experience working with large data sets to identify technical blockers.
- Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights.
- AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications.
Responsibilities
- Own strategic product-led customer engagements and the product-led lifecycle for a portfolio of strategic customers.
- Align the level of customer engagement to customer value and opportunity.
- Represent the Splunk product organization to customers and Splunk go-to-market leaders.
- Connect Splunk’s product and go-to-market organizations and serve as a trusted product partner in account planning related to product outcomes.
- Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
- Understand how customers use Splunk and articulate product opportunities and pain points to Product and Engineering partners.
- Define and report product-engagement KPIs, including usage and health, to inform growth opportunities, re-platforming of existing use cases, and retention risks.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for non-sales roles, subject to Cisco policies
- Eligible employees may receive Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
