Sr. Product Manager

Circle K • Charlotte, NC

1d

About The Position

Circle K is seeking a Senior Product Manager to lead the development of its next-generation, globally scalable Point-of-Sale (POS) platform. This is a greenfield opportunity to define the vision, build the roadmap, and deliver a modern POS ecosystem from the ground up, integrating payments, loyalty, merchandising, and store operations across its global footprint. The role is ideal for someone energized by building platform-defining products in complex, high-volume retail environments and shaping the convergence of digital and physical commerce at the point of transaction for a globally recognized brand.

Requirements

• 7+ years of product management experience, including ownership of complex, high-scale platforms or transactional systems.
• Strong experience with POS systems, checkout flows, or payment ecosystems in retail or similar environments.
• Proven track record of building or modernizing platforms from the ground up, ideally in enterprise environments.
• Experience leading multi-region or global product rollouts.
• Technical fluency across POS architecture, payments, APIs, and integration with backend systems.
• Demonstrated ability to operate in highly matrixed organizations, aligning multiple stakeholders and driving outcomes.
• Strong strategic thinking, prioritization, and executive communication skills.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Nice To Haves

• Experience in convenience retail, grocery, fuel, or high-volume physical retail environments.
• Familiarity with payment technologies, compliance, and regulatory considerations across regions.
• Experience with modern cloud-based, composable commerce, or headless POS architectures.
• Service design or design thinking experience.
• Advanced degree (MBA or equivalent).

Responsibilities

• Define and articulate the long-term vision for Circle K’s checkout and POS ecosystem, enabling fast, seamless, integrated transaction experiences across all markets.
• Develop a multi-year roadmap covering in-store checkout, assisted checkout, self-checkout, and emerging checkout models.
• Lead the evolution from legacy systems to a flexible, API-driven, globally scalable POS platform.
• Translate business priorities — speed of service, basket size, loyalty engagement, payment innovation — into clear product strategies.
• Own the full lifecycle of the POS and checkout platform, from discovery and architecture through delivery, rollout, and continuous optimization.
• Lead the design and delivery of core capabilities, including: Transaction processing & orchestration, Payments, Loyalty identification and redemption, Promotions, pricing, and merchandising integration, Basket building & upsell flows, Receipt and post-transaction experiences.
• Ensure scalability, resilience, and performance for high-volume, real-time retail environments across regions.
• Define and track key KPIs including transaction speed, wait time, uptime, tender mix, loyalty attach, and conversion.
• Partner with operations to drive a multi-region rollout strategy, balancing global standardization with regional flexibility.
• Partner with regional teams to pilot, iterate, and scale the platform across diverse store formats and regulatory environments.
• Lead go-to-market readiness for each launch: operational workflows, store training, and adoption.
• Serve as the central connector across Global Payments, Loyalty, Merchandising, Retail Media, and Store Operations — ensuring a unified checkout experience.
• Partner with engineering and architecture teams to define modern POS architecture, integrations, and platform capabilities.
• Collaborate closely with UX to design intuitive, fast, and reliable experiences for customers and store associates alike.
• Align stakeholders across business units, driving clarity, prioritization, and execution in a complex, matrixed environment.
• Lead strategic design thinking sessions to envision future checkout experiences and drive product innovation.
• Champion a customer-first and associate-friendly checkout experience, balancing speed, simplicity, and operational efficiency.
• Lead service design efforts across the end-to-end checkout journey — from basket building through payment and receipt.
• Incorporate real-world store insights to ensure solutions are optimized for high-throughput retail environments.

Benefits

• Build something that matters: this is a net-new platform, not a feature — your fingerprints will be on the architecture that serves millions of customers globally.
• Global scale from day one: your work will span markets across North America, Europe, Asia, and beyond.
• Invest in transformation: Circle K is committed to building a world-class product and UX culture, and you will be central to that mission.
• Collaborative and innovative culture: work alongside passionate, driven teams across digital, retail operations, payments, and engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior