Sr Product Manager (Remote)
About The Position
The Sr Product Manager will serve as a primary product-led partner for strategic enterprise accounts globally and connect go-to-market teams with Splunk’s product organization. The role combines product telemetry, lifecycle context, customer feedback, and business priorities to cohort customers and identify workstreams that improve customer outcomes. It involves direct engagement with customers, account teams, product managers, engineering leaders, and executives, translating complex customer needs into product requirements, decisions, and action plans. The role requires shaping strategy, working through ambiguity, and driving disciplined execution without direct authority. The Strategic Product Engagement Team builds an enterprise product-led growth and retention capability. It uses product usage telemetry, lifecycle data, and customer insight to coordinate proactive action across Product & Technology, Customer Experience, and Sales. The team identifies product-rooted challenges and gaps early and activates mitigations, with plans to extend this operating model to accelerate adoption, expansion, and cross-portfolio value across Splunk and Cisco. It operates through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs. The product manager owns product-led lifecycle engagement for a portfolio of strategic customers, with engagement scaled to customer value and opportunity. The role represents the Splunk product organization to customers and go-to-market leaders, connects product and go-to-market teams, contributes to product-outcome account planning, and uses telemetry and AI summarization to drive customer experience and growth workstreams. It also translates customer insights into product action and defines and reports engagement KPIs, including usage and health, to inform growth opportunities, re-platforming of existing use cases, and retention risks.
Requirements
- Bachelor’s degree and 12 years of related experience, or master’s degree and 5 years of related experience, or PhD and 1 year of related experience.
- At least 7 years of experience in technical product management or technical customer engagement with high-value enterprise customers.
Nice To Haves
- Experience engaging with senior leadership at enterprise customers on technical issues.
- Experience serving as a player/coach and trusted product lead, driving technical consensus across cross-functional engineering and go-to-market teams, including sales and customer success, supporting complex customers.
- Experience working with large data sets to identify technical blockers.
- Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights.
- AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications.
Responsibilities
- Own strategic product-led customer engagements and the product-led lifecycle for a portfolio of strategic customers, aligning engagement to customer value and opportunity.
- Represent the Splunk product organization to customers and Splunk go-to-market leaders.
- Drive product-led outcomes as a command and control center and serve as a connection between Splunk product and go-to-market organizations.
- Serve as a trusted product partner in account planning related to product outcomes.
- Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
- Understand how customers use Splunk and articulate product opportunities and pain points to Product and Engineering partners.
- Translate customer insight into product requirements, decisions, and action plans.
- Define and report KPIs tied to customer product engagement, including usage and health, to inform growth opportunities, re-platforming of existing use cases, and retention risks.
- Engage directly with customers, account teams, product managers, engineering leaders, and executives.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid day off for employee’s birthday
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation time for non-exempt employees
- Flexible vacation time off program for eligible exempt employees
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
