Sr Product Manager, Arming and Alarm Confidence Experiences

NRG•Lehi, UT

About The Position

The Senior Product Manager II will own the core customer experience and value proposition for arming and protecting the home. The role focuses on understanding customers’ usage patterns, pain points, and decisions around arming their systems, then translating those insights into reliable experiences that build confidence, reduce false alarms, and help customers feel protected with less effort. The product manager will work closely with engineering, design, monitoring operations, home management partners, customer care, product peers, and marketing. They will identify where customers lose confidence in arming, disarming, and alarm response, and deliver improvements that make security easier, calmer, and more trustworthy while meeting safety, reliability, and compliance expectations for professionally monitored security experiences.

Requirements

At least 5 years of product management experience.
Meaningful experience shipping consumer hardware-plus-software, IoT, automation, security, or connected-home products.
Experience designing customer journeys spanning education, setup, daily use, automation, escalation, and high-stress moments.
Track record of partnering with technical teams to make complex system behaviors understandable and valuable to customers.
Product judgment around trust, privacy, safety, and customer control in the home.
Experience navigating regulated or certified product environments where compliance, testing, and documentation requirements shape product decisions.
Comfort using data, customer insights, and operational feedback to size problems, prioritize tradeoffs, and measure results.
Clear written and verbal communication skills, with the ability to align senior stakeholders and cross-functional teams.
Demonstrated experience using AI-native product development tools across the product lifecycle, including agent-led discovery, rapid prototyping, lightweight code generation, design exploration, and collaboration with engineering to validate what should be built.
Bachelor’s degree in a technical or business field, or equivalent practical experience.

Responsibilities

Own and evolve the arming confidence roadmap, translating customer behavior, business goals, and security outcomes into prioritized experiences, experiments, and platform investments.
Design guided onboarding, training, and reminder experiences that use trust-building exercises, progress cues, and light gamification to help customers build confidence and habits.
Improve active alarm experiences to reduce fear, panic, and confusion while supporting quick responses from customers and monitoring teams and maintaining safety, reliability, and compliance expectations.
Partner with product peers on alarm notification strategy, including clearer real-time updates, fewer redundant messages, and better escalation paths.
Define zero-touch arming and disarming experiences, including appropriate use of automation, customer control, and clear communication of system decisions.
Make it easier for customers to create arming and disarming automations and shortcuts, including schedule-, presence-, and routine-based behaviors.
Explore occupancy models and contextual signals to help the system determine whether someone is home, away, or in transition, while safely supporting auto disarm, temporary bypass, or smarter handling of sensor activity.
Write clear requirements, lead discovery, align stakeholders, and ship predictably with engineering, design, QA, monitoring, and customer care.
Partner with marketing to develop go-to-market plans for new arming, disarming, and alarm confidence experiences.
Set and report on metrics including arming adoption, false alarm reduction, alarm comprehension, automation usage, and customer confidence.