Sr. Product Manager, Global Loyalty Rewards

Visa•Foster City, CA

1d•$153,500 - $289,300•Hybrid

About The Position

Visa’s Issuing Solutions is part of the Value-Added Services organization and focuses on products that enhance issuer processing and cardholder experiences. The Global Loyalty team provides scalable loyalty solutions to help clients build primary-spend relationships and engage their customers. The Sr. Product Manager will design, launch, and scale global rewards solutions that drive consumer engagement, working across technology and business teams and with Digital Processing Solutions to integrate loyalty capabilities into the DPS Credit value proposition. The role reports to the Director of Global Loyalty Rewards. The position owns the product lifecycle, roadmap, and backlog; leads commercialization and go-to-market planning; contributes to strategic discovery and phased delivery planning; and partners with client-facing and regional teams to launch, sell, onboard, and manage rewards programs. The role uses data and product metrics to guide improvements and collaborates with internal and external stakeholders to enable products and support regulatory adherence in global markets. Visa requires at least three days in the office, with the specific expectations confirmed by the Hiring Manager. Travel is required 5–10% of the time. Work hours vary with department needs. The position is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently using standard office equipment such as telephones and computers. All roles require digital fluency, including working with emerging technologies such as generative AI tools.

Requirements

At least 8 years of relevant work experience with a bachelor’s degree, or at least 5 years of experience with an advanced degree, or 2 years of work experience with a PhD.
Digital fluency, including the ability to work with emerging technologies such as generative AI tools.
The position requires travel 5–10% of the time.
The position requires at least 3 days in the office; specific expectations will be confirmed by the Hiring Manager.

Nice To Haves

9 or more years of relevant work experience with a bachelor’s degree, or 7 or more relevant years with an advanced degree, or 3 or more years with a PhD.
Experience developing and launching scalable software products, ideally in payments and/or technology, that support client and consumer experiences.
Demonstrated ability to collaborate with global teams and build strong relationships with internal and external partners.
Experience organizing, managing, and implementing complex projects directly or through supervision, with strong attention to detail.
Exceptional written, verbal, and storytelling skills, with the ability to influence and engage diverse audiences.
Experience in roles such as product manager, product owner, business process analyst, or sales operations.
Experience applying Agile principles across design, development, testing, and product management; CSM, CSPO, or equivalent certification is preferred.
Experience enabling loyalty and rewards programs, particularly with issuers and/or processors.
Experience identifying, assessing, and managing tradeoffs in product development.
Experience detecting points of failure and developing error-handling approaches that strengthen product resiliency.

Responsibilities

Own the product lifecycle, roadmap, and backlog, translating client and business needs into requirements and partnering with technology and design teams to deliver features from concept through launch and ongoing optimization.
Lead commercialization and go-to-market strategy, including market evaluation, business cases, pricing, positioning, governance, and profitability planning.
Lead strategic planning and discovery as the voice of the customer, defining phased scope and delivery approaches that balance near-term impact with long-term scalability.
Partner with sales engineering and solutioning teams on pilot client launches, applying implementation insights to refine requirements and shape a scalable product roadmap.
Manage the global client pipeline and equip regional teams with tools, training, and support to sell, onboard, and manage clients and their rewards programs.
Use data analysis to inform product enhancements and optimize the user experience through actionable insights.
Establish and track key metrics to monitor product health and progress toward team objectives.
Collaborate with internal and external cross-functional groups, including technology, legal, pricing, risk, and sales, to enable products successfully and support regulatory adherence in global markets.