Manager, Product Management- Rewards Loyalty

Capital One • McLean, VA

2d • Hybrid

About The Position

Capital One is seeking a hands-on Product Manager to own the Rewards Ledger, the core database and system of record powering the Rewards customer experience. The system manages real-time rewards balances, earn records, and redemptions across transactions in the company’s ecosystem. The role defines the ledger roadmap and leads projects from discovery through technical delivery, translating ambiguous business needs into production-ready product specifications.

The Product Manager works with engineering, technical architects, and adjacent product teams to manage dependencies and integrations, and owns requirements related to real-time transaction processing, scalability, auditability, and data accuracy. The position follows Capital One’s Product Framework, emphasizing customer-centered solutions, business outcomes, resilient technology, integrated problem solving, and transformational leadership. This is a hybrid position subject to Capital One’s required on-site presence policy at the designated office location.

Requirements

• Currently has, or is in the process of obtaining, a bachelor's or master's degree in a quantitative field, Business, or Marketing, with the degree expected by the scheduled start date; alternatively, a bachelor's degree in any field and at least 3 years of Product Management experience.
• Strong communication skills and ability to take ownership, make decisions with incomplete information, and move projects forward with minimal supervision.
• Strong understanding of APIs, data structures, transactional databases, or ledger systems, and ability to participate in technical discussions with senior engineers.
• Proven ability to define whitespace, break work into deliverables, and ship complex technical products using Agile methodologies.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Build and execute the roadmap for the rewards ledger and database, supporting high availability and future feature expansion.
• Manage the full product lifecycle, including discovery, technical requirements, sprint execution, launch, and post-release evaluation.
• Coordinate with engineering, technical architects, and adjacent product teams, including premium, loyalty, and cardholder experience, to map dependencies and integrations.
• Manage requirements for real-time transaction processing, system scalability, auditability, and data accuracy across millions of daily interactions.
• Break broad, ill-defined technical challenges into clear, actionable requirements for engineering teams.
• Demonstrate customer-centered product thinking, business focus, technology-driven decision-making, integrated problem solving, and transformational leadership.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager