Senior Manager, Loyalty Product Development
About The Position
The Senior Manager, Loyalty Product Development evaluates and leads the integration of new and existing brands and assets into the Marriott Bonvoy ecosystem to enhance the value of the program for its members. The role leads cross-disciplinary teams to define and activate integration components, including program economics, member experience, program operations, redemption and reimbursement, global operations, learning and development, marketing, finance, change management, and owner engagement. This role leads global activations from Marriott’s corporate headquarters in Bethesda, Maryland, and frequently engages with Continent Teams to support regional implementation. It also represents Loyalty in enterprise initiatives that affect members, including Digital and Technology Transformation, and within the Marriott Growth Delivery team. The position collaborates with internal and external stakeholders, manages project priorities and resources, and communicates results and trends to senior management.
Requirements
- Four-year degree from an accredited university, ideally in Business Administration, Marketing, or a related major, or equivalent experience.
- At least 5 years of relevant professional experience, such as in Marketing or Consulting.
- Experience translating business objectives into technical and creative requirements.
- Demonstrated project management experience.
Nice To Haves
- Master of Business Administration (MBA).
- Project Management Professional (PMP) certification.
- Previous experience in loyalty programs, marketing, and/or management consulting.
- Experience collaborating across multiple organizational areas, building consensus among diverse teams, and managing competing priorities.
- Experience preparing and presenting project status and evaluations to senior management.
- Experience working in a deadline-driven environment with changing business priorities.
- Ability to articulate feedback and business direction clearly and concisely, with authority and business acumen.
- Experience managing and developing staff (preferred but not required).
- Excellent interpersonal and teamwork skills.
Responsibilities
- Support Marriott Bonvoy senior leadership in evaluating potential products for integration into Marriott Bonvoy.
- Support the overall brand and asset integration strategy and work with senior leadership to prioritize integrations.
- Collaborate with key discipline partners to develop integration approaches covering program economics, loyalty business processing, member experience, marketing, change management, and training.
- Engage with Continent Teams to ensure regional relevance as needed.
- Manage activation of new brands and assets into the Marriott Bonvoy ecosystem and support their transition to sustainment.
- Communicate program results and key trends to senior management.
- Determine project priorities, schedules, plans, and resource needs to complete projects on schedule.
- Represent Loyalty interests and support enterprise initiatives that affect members, including key components of Digital and Technology Transformation.
- Represent Loyalty within the Marriott Growth Delivery team.
- Collaborate with internal and external stakeholders to deliver differentiated member experiences.
- Understand and meet stakeholder needs; develop goals and plans to prioritize, organize, and accomplish work.
- Collaborate with internal partners and stakeholders to support business and initiative strategies.
- Communicate concepts clearly and persuasively, and provide accurate, timely reports and presentations.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage for full-time positions
- Dental coverage for full-time positions
- Vision coverage for full-time positions
- Health care flexible spending account for full-time positions
- Dependent care flexible spending account for full-time positions
- Life insurance for full-time positions
- Disability insurance for full-time positions
- Accident insurance for full-time positions
- Adoption expense reimbursements for full-time positions
- Paid parental leave for full-time positions
- Educational assistance for full-time positions
- Washington applicants: accrued paid sick leave, PTO accrual of 0.077 per hour worked, and eligibility for a minimum of 9 holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Senior
