Sr. Product Manager - Patient Recruitment

CenExel•,

1d•Hybrid

About The Position

The Senior Product Manager - Patient Recruitment owns the product strategy and measurable business impact of CenExel’s patient recruitment capabilities, helping connect patients with appropriate study opportunities. The role covers the patient database and study feasibility through lead generation, follow-up, scheduling, engagement, and no-show reduction. The position leads a product portfolio encompassing Pulse recruitment and outreach, the patient database, packaged platforms, integrations, data, automation, AI, and voice and SMS capabilities. It balances patient experience, recruiter productivity, site needs, and commercial priorities, and co-leads a product pod with a technical lead. The product manager owns product value, business viability, priorities, discovery, delivery, adoption, and continuous improvement in partnership with engineering, data, business, and operations teams. The role includes regular user discovery and onsite observation; improving database coverage, quality, consent management, and usability; developing an outcome-based roadmap and business cases; and identifying and addressing recruitment funnel bottlenecks. It also partners on AI-supported matching, prioritization, forecasting, and employee productivity, while ensuring appropriate human oversight and reliable transitions into site operations. The Senior Product Manager defines and implements product instrumentation, establishes baselines and targets, evaluates results, and communicates progress, risks, and decisions to executive and frontline stakeholders. The role prototypes ideas using AI and rapid development tools and works with engineering, privacy, compliance, and quality teams on appropriate controls and validation. It also supports adherence to applicable regulations, clinical research practices, company procedures, protocols, and policies. The position is based in an indoor office environment with a remote or hybrid work arrangement. Regular site engagement and occasional travel to clinics and corporate offices are required.

Requirements

Bachelor’s degree in a relevant field or equivalent practical experience.
Typically 7 or more years of product management experience, with evidence of independently owning complex products from discovery through launch, adoption, and measurable business results.
Experience with CRM, marketing technology, lifecycle marketing, sales enablement, commercial products, lead management, patient engagement, or clinical-trial technology.
Ability to build trust across a multi-site organization, resolve competing priorities, and lead without formal authority.
Experience in established organizations or comparably operationally complex environments, with a pragmatic approach to change.
Strong hands-on product skills, including discovery, user-centered design, analytics, and experimentation.
Ability to define instrumentation and metrics, build business cases, and work at both strategic and detailed delivery levels in a small team.
Technical and AI fluency, including comfort working across custom software, packaged systems, APIs, integrations, and data.
Active experience exploring AI tools and building prototypes, with sound judgment about their limitations.
Clear written and verbal communication.
Ability to report to work as scheduled.
Ability to sit, type, stand, and walk; occasional lifting of up to 20 pounds.

Nice To Haves

Healthcare or clinical research experience; success in comparable complex environments is also relevant.

Responsibilities

Own product strategy and measurable business impact for patient recruitment capabilities across the patient recruitment journey.
Lead a portfolio covering Pulse recruitment and outreach, the patient database, packaged platforms, integrations, data, automation, AI, voice, and SMS.
Balance patient experience, recruiter productivity, site needs, and commercial priorities, with reliable handoffs to site operations.
Co-lead a product pod with the technical lead, owning product value, business viability, and priorities; partner through discovery, delivery, adoption, and continuous improvement.
Build relationships with patient recruitment, patient liaisons, site teams, and business development; observe onsite work and lead user discovery.
Improve the consented patient database’s coverage, quality, consent management, and usability for study feasibility, RFP responses, and recruitment.
Own an outcome-based roadmap and business cases across acquisition, lead follow-up, conversion, scheduling, engagement, and retention.
Identify recruitment funnel bottlenecks, test improvements, and prioritize based on patient needs, business value, and capacity.
Partner with data and AI teams on matching, prioritization, next-best actions, forecasting, and employee productivity, with appropriate human oversight.
Work with operations and engineering to ensure patient data and workflows transition reliably into site operations.
Translate discovery into priorities, prototypes, user stories, and acceptance criteria; manage trade-offs and dependencies and work with engineering through delivery.
Retain internal product ownership when working with vendors and delivery partners.
Establish and track baselines for database coverage and quality, feasibility and lead response times, conversion, screening attendance, no-show rates, enrollment, retention, recruiter productivity, recruitment cost, patient experience, and adoption.
Define and implement product instrumentation with engineering and data and AI; establish baselines and targets with business owners and use evidence to improve, scale, or stop investments.
Communicate progress, risks, and decisions clearly to executive and frontline stakeholders.
Prototype ideas using AI and rapid development tools, gathering user feedback and refining requirements.
Partner with engineering, privacy, compliance, and quality on appropriate AI and product controls and validation.
Support and ensure adherence to FDA Code of Federal Regulations, ICH, GCP, CenExel standard operating procedures, site working practices, protocols, and company guidelines and policies.
Perform other duties and responsibilities as assigned.

Benefits

Health Insurance
Dental
Vision
LTD
STD
Life Ins
401k
Highly competitive compensation
Generous benefits package for full-time employees after 30 days of employment
Exceptional work environment promoting teamwork, positive leadership, and optimal work-life balance