Sr. Product Designer, Amazon Robotics
About The Position
Amazon Robotics is seeking a Senior Product Designer to lead the design of experiences that span the digital and physical worlds, from the screen-based tools technicians use to diagnose robotic systems, to the physical touchpoints, labels, and spatial workflows they navigate on the fulfillment center floor. You'll define what "Exceptional UX" means in an environment where the user's hands are often occupied, and every second of downtime costs throughput. This means designing not just pixels, but the full interaction arc: how a technician receives an alert, locates the problem, accesses the right information, performs the repair, and confirms resolution. As a Senior Product Designer on the Amazon Robotics team, you'll shape how people interact with advanced robotic systems across Amazon's fulfillment network. Your focus is designing the interfaces and workflows technicians use to diagnose and maintain robots, creating a seamless connection between what's on screen and what's happening on the floor. You'll conduct field research, create prototypes, design compelling experiences, and collaborate closely with software engineers, product managers, industrial designers, and human factors engineers. This is a role for someone who thinks in systems and first principles, not just screens.
Requirements
- 7+ years of design experience
- Have an available online portfolio
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Experience building complex software systems that have been successfully delivered to customers
- Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in development in the last 3 years
- Bachelor's degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience)
- Comfort navigating ambiguity and defining UX strategy in innovation problem spaces
- Strong portfolio demonstrating design across both digital interfaces and physical/environmental touchpoints, or a clear understanding of how digital products exist within physical contexts
- Proficiency in modern design and supporting AI tools (Figma, Figma-Make, Kiro, or similar)
Nice To Haves
- Experience with UX design of complex workflows
- Experience in service design involving combination of physical and digital spaces and designing large-scale systems and interactions with a large and vast group of stakeholders
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
- Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)
- Experience visualizing data in Tableau or other relevant data visualization software
- Experience and practical knowledge of user-centered design methodologies, usability principles, web-based information architecture and designs
Responsibilities
- Design across the digital-physical spectrum including screen-based diagnostic tools, hardware interface panels, and spatial wayfinding.
- Define interaction models for complex, data-rich interfaces optimized for gloved hands.
- Design for the senses by considering visual, auditory, and haptic feedback in environments where a screen may not be the primary channel
- Create scalable mechanisms and reusable design patterns that multiply team impact across multiple robotics programs.
- Map end-to-end service journeys that account for body posture, environment, tool-in-hand constraints, and transitions between digital interfaces and physical tasks
- Lead UX research efforts with our product partners in the field through contextual inquiry on the warehouse floor, shadowing technicians during repairs, and observing how physical environment shapes interaction with digital tools
- Partner cross-functionally with hardware engineering, software engineering, product management, industrial design, and operations to ensure physical and digital touchpoints are coherent
- Mentor junior designers and elevate UX maturity across the organization
- Advocate for the end user by bringing field-grounded insights into roadmap and prioritization discussions
- Synthesize quantitative operational data with qualitative field insights to inform design priorities and trade-offs
- Produce written and visual artifacts that influence product roadmaps and senior leadership decisions
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
