Sr. Product Designer

HighLevel

4d•Remote

About The Position

HighLevel is seeking a Senior Product Designer to enhance its product experiences through exceptional craft, product judgment, and strong execution. The ideal candidate will have over 5 years of experience designing complex digital products and will be responsible for owning meaningful work from its initial stages through to its final delivery. As a senior individual contributor, you will collaborate closely with product managers, engineers, researchers, data partners, and other designers on cross-functional teams to improve key product experiences across the HighLevel platform. Your role will involve connecting customer needs, business goals, and technical constraints to create clear, useful, and highly polished product designs. Candidates at this level are expected to demonstrate outstanding visual and interaction design judgment, practical systems thinking, and the ability to manage projects from discovery to delivery. A strong commitment to creating refined, trustworthy, and coherent product experiences is essential. Experience in B2B SaaS, platform, CRM, workflow-heavy, or SMB software design is highly valued, as is experience with AI-powered tools for design exploration and workflow acceleration. A portfolio is required for consideration.

Requirements

5+ years of relevant product design experience, ideally in B2B SaaS, platform, CRM, workflow-heavy or similarly complex digital product environments
An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact
Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
Working knowledge of design systems, accessibility standards, reusable patterns and scalable product experience decisions
Familiarity with AI-assisted design workflows, intelligent interfaces, modern design tooling and fast prototyping practices
Strong cross-functional collaboration skills and the ability to work fluently with product managers, engineers, researchers, data partners and other designers
Clear communication skills, with the ability to explain design decisions, incorporate feedback and persuade through rationale, evidence and craft
Understanding of front-end implementation constraints and the ability to bridge practical gaps between design and code
Curiosity about users, data, systems, new tools, emerging technologies and better ways for teams to work

Nice To Haves

Experience designing B2B SaaS, platform, CRM, workflow-heavy or SMB software experiences is highly valuable.
Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is expected.

Responsibilities

Own meaningful product areas from discovery through delivery, translating customer needs, business goals and technical constraints into clear experience direction
Partner with product managers, engineers, researchers, data partners and designers to define, test and ship polished product experiences at scale
Use qualitative and quantitative insight to make design decisions and improve outcomes
Create wireframes, prototypes, high-fidelity designs, interaction specifications and production-ready documentation
Design clear workflows, edge cases and failure states that help customers complete complex tasks with confidence
Strengthen design-system adoption and help teams use shared patterns across surfaces, devices and locales
Lead through ambiguity by iterating quickly, using feedback well and raising quality through critique, pairing and clear rationale
Support junior designers and partner teams with practical design guidance
Collaborate effectively across US and India time zones in a 100% remote environment