Sr Principal, Business Process Analyst (Service Delivery Excellence)

Waters Corporation•,

7d•$128,500 - $214,500

About The Position

Waters Corporation’s Enterprise Transformation team seeks a Sr Principal, Business Process Analyst to drive planning, execution, and accountability for margin expansion and operational excellence initiatives across four service business units, representing $1.7 billion in service revenue and a $200 million-plus EBIT improvement target. The role requires expertise in service delivery operations, P&L acumen, and operational transformation through complex organizational change, including M&A integration. It applies an enterprise-level perspective to identify cross-divisional opportunities, coordinate and protect operational improvements during the integration of two acquired service businesses, and translate strategic objectives into scalable, technology-enabled processes, including AI/ML applications. The role partners with commercial and service leadership across four commercial divisions and with Finance, HR, Operations, IT, and Legal. It supports operational efficiency, capacity optimization, and margin expansion by improving service delivery processes, establishing operating mechanisms and KPIs, analyzing performance data, and guiding investment and resource-allocation priorities. It also develops process documentation and future-state designs, translates processes into technology requirements, and prepares executive-level communications for CEO, SVP, and Board audiences.

Requirements

Bachelor’s degree in Business, Engineering, Operations Management, or a related discipline.
12+ years of experience in service delivery operations, operational excellence, or business process management.
Demonstrated P&L acumen and experience driving margin expansion and operational efficiency in service businesses.
Proven experience leading initiatives through M&A integration or complex organizational change.
Experience in global organizations with complex service delivery models across multiple business units.
Strong understanding of business process mapping, root cause analysis, data analysis and interpretation, and requirements gathering.
Strong understanding of capacity modeling, workforce optimization, and service delivery operations.
Experience enabling operations through technology, including AI/ML applications in service delivery environments.
Proven ability to lead cross-functional transformation initiatives and work effectively through influence.
Strong analytical and problem-solving skills, including the ability to translate complex operational data into actionable strategic insights.
Strong influencing skills and demonstrated ability to work across organizational boundaries to drive change and harmonization across a global organization.
Results-oriented mindset, high sense of urgency, and a proven track record of solving challenging problems.

Nice To Haves

MBA preferred.
Understanding of Lean concepts and tools is a plus.

Responsibilities

Lead or support margin expansion and operational excellence initiatives across four commercial divisions; set targets, track progress, and course-correct toward the $200M+ EBIT improvement target while protecting and accelerating improvements during acquired-business integration.
Improve service delivery processes, capacity modeling and optimization, workforce productivity, and operational efficiency; ensure infrastructure supports margin expansion and reduces operational friction.
Enable service delivery processes with AI/ML and other advanced technologies to augment capability, improve productivity, and scale delivery without proportional headcount growth.
Identify enterprise-level opportunities across divisions and provide strategic guidance on investment priorities, operational optimization, and interactions among initiatives, revenue growth, and technology investments.
Design and implement operating mechanisms that align four independent service organizations; lead change through influence and equip division leaders with tools and frameworks for operational excellence.
Partner with the Service Excellence leadership team across Revenue, Delivery, Systems & Technology, and Analytics to ensure initiatives are revenue-aligned, technology-enabled, and data-supported, particularly during integration transitions.
Develop process maps, workflows, and documentation in a business process modeling platform; identify inefficiencies, bottlenecks, control gaps, and improvement opportunities; maintain standardized process documentation.
Design future-state processes aligned with business objectives and best practices; define measurable improvements in cycle time, quality, cost, and customer experience; support transformation business cases; and translate processes into functional technology requirements.
Analyze operational data to identify trends, performance issues, and opportunities; define process KPIs and performance metrics, business-critical operational KPIs, capacity metrics, and division-level margin and efficiency targets.
Recommend resource allocation and investment priorities tied to measurable margin expansion and productivity outcomes.
Develop executive-level presentations and strategic communications that convey operational strategy, performance data, and complex initiatives to CEO, SVP, and Board audiences.