Business Process Excellence Director
About The Position
Re:Build is seeking a Business Process Excellence Director to own and elevate business processes, management systems, and quality standards across all company locations. The role partners with leaders and teams throughout the company to identify process gaps, standardize best practices, and drive sustainable improvements in efficiency, consistency, customer experience, and business performance. The Director will establish, document, and continuously improve standardized processes, procedures, and work instructions that meet industry and customer requirements. The role also owns and advances the company's Quality Management System (QMS), coordinates audits and management reviews, and leads corrective and preventive actions. The Director drives improvement initiatives, sets measurable objectives, tracks results, and oversees customer setup and onboarding workflows in collaboration with PMO, customer service, finance, and operations. This position develops dashboards and scorecards for process performance and audit findings, presents trends and recommendations to leadership, and leads cross-functional improvement workshops. It is a remote role that requires travel to company locations as needed, approximately 25–50% of the time.
Requirements
- 10+ years of experience in business process management, continuous improvement, quality, or operations.
- Hands-on experience creating, maintaining, and overseeing a Quality Management System, including documentation, audits, and corrective actions.
- Proven track record of leading cross-functional process improvement initiatives and implementing standardized workflows.
- Working knowledge of process mapping, root-cause analysis, and performance metrics.
- Strong analytical, organizational, project management, and communication skills.
- Proficiency with Microsoft Office and relevant business systems tools.
- Ability to work independently in a remote environment.
- Ability to influence stakeholders without relying on direct authority.
- Willingness and ability to travel approximately 25–50% of the time.
Nice To Haves
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; equivalent relevant experience will be considered.
- ISO 9001 Lead Auditor certification or demonstrated equivalent auditing experience.
Responsibilities
- Establish, document, and continuously improve standardized business processes, procedures, and work instructions that meet industry-specific and customer requirements.
- Evaluate cross-functional workflows to identify inefficiencies and control gaps.
- Own and advance the company's Quality Management System across all locations.
- Coordinate internal and external audits, management reviews, and corrective and preventive actions.
- Drive continuous improvement initiatives to reduce errors and rework, streamline workflows, and apply automation where possible.
- Set measurable objectives and track improvement results over time.
- Oversee customer setup and onboarding workflows, partnering with PMO, customer service, finance, and operations to resolve bottlenecks and improve the onboarding experience.
- Build and maintain dashboards and scorecards on process performance and audit findings.
- Present performance trends and recommendations to leadership.
- Lead process improvement workshops.
- Travel to company locations as needed to collaborate with teams and support implementation, approximately 25–50% of the time.
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What This Job Offers
Job Type
Full-time
Career Level
Director
