Director of Process Excellence
About The Position
The Director of Process Excellence leads enterprise capabilities that strengthen how work is governed, documented, shared, and continuously improved. The role establishes process and knowledge management strategies, standards, tools, and practices to improve consistency, efficiency, scalability, and organizational performance. The Director oversees the Process Excellence team and leads the organization’s knowledge management capability, ensuring organizational knowledge is captured, maintained, accessible, trusted, and reusable. The role partners with leaders across the organization to strengthen process ownership, governance, documentation, and continuous improvement. The Director develops enterprise process management strategies and governance, sets expectations for process ownership and accountability, and oversees standards for organizational policies and procedures. The role owns the enterprise knowledge management strategy and provides oversight of related tools, repositories, content governance, adoption, and effectiveness. It also leads cross-functional process improvement initiatives, develops continuous improvement capability, manages the Process Excellence team, and advises organizational leaders.
Requirements
- Bachelor’s degree in Business Administration, Operations, Organizational Effectiveness, Process Management, Knowledge Management, or a related field.
- At least 7 years of progressive experience in process excellence, business process management, operational excellence, knowledge management, business transformation, or a related discipline.
- Demonstrated people leadership experience, including coaching and developing professional staff.
- Experience leading complex, cross-functional process improvement initiatives.
- Experience establishing or managing process governance, standards, methodologies, and documentation practices.
- Experience developing or managing knowledge management strategies, tools, content governance, or related capabilities.
- Experience with process mapping, workflow management, business process management, automation, or knowledge management technologies.
- Strong analytical, problem-solving, facilitation, and stakeholder management skills.
- Demonstrated ability to influence across functions and organizational levels.
- Strong written and verbal communication skills, including experience communicating recommendations to senior leaders.
Nice To Haves
- Lean, Six Sigma, Lean Six Sigma, Business Process Management, PMP, or comparable certification.
Responsibilities
- Develop and advance enterprise process management strategies, standards, methodologies, and governance.
- Establish expectations for process ownership, accountability, measurement, and ongoing management.
- Oversee governance and standards for organizational policies and procedures, including their development, review, maintenance, and accessibility.
- Promote consistent process practices and identify opportunities to reduce complexity, duplication, variation, and operational risk.
- Own and advance the enterprise knowledge management strategy, governance, tools, and practices so organizational knowledge is captured, shared, maintained, and reused.
- Provide strategic oversight of knowledge management tools and repositories, including their standards, structure, governance, adoption, and ongoing effectiveness.
- Drive organizational adoption and effective use of knowledge management tools as trusted resources for policies, processes, procedures, and organizational knowledge.
- Establish content ownership, review, and lifecycle practices that keep organizational knowledge current, accurate, relevant, and trusted.
- Oversee standards for process documentation, including process maps, procedures, workflows, and related knowledge assets.
- Identify opportunities to expand the value and reuse of organizational knowledge, including use of existing documentation for training aids and employee performance resources.
- Establish measures for knowledge management adoption, utilization, content health, and effectiveness, and use insights to improve the capability.
- Lead enterprise and cross-functional process improvement initiatives that enhance efficiency, quality, scalability, and stakeholder experience.
- Establish approaches for identifying, prioritizing, and addressing process improvement opportunities.
- Use process improvement methodologies and data to identify root causes, simplify work, reduce variation, and improve performance.
- Facilitate process assessment and redesign across functions, systems, and stakeholder groups.
- Identify opportunities to use technology and automation to improve processes and operational performance.
- Build continuous improvement capability by equipping leaders and teams with practical tools and methodologies.
- Lead, develop, and manage a high-performing Process Excellence team.
- Establish priorities and allocate team resources based on organizational needs and business impact.
- Serve as a strategic advisor to leaders on process governance, knowledge management, process design, and continuous improvement.
- Build cross-functional relationships and influence leaders to take ownership of their processes, documentation, policies, procedures, and knowledge.
- Champion a culture of process discipline, knowledge sharing, continuous improvement, and accountability.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
