Sr. Practice Assistant

Mass General Brigham•Newton, WA

1d•Onsite

About The Position

Join a dynamic team in Radiation Oncology where your organizational skills and patient-first mindset make a real difference. As a Sr. Practice Assistant, you’ll be the go-to support for physicians, nurses, and clinical staff in a fast-paced ambulatory setting. You’ll help ensure smooth daily operations and positive patient experience. Under the general supervision of the Practice Manager, the Sr. Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP’s and other clinical staff members to ensure a quality–based workflow throughout the department of Radiation Oncology.

Requirements

High School Diploma or Equivalent required
3-5 years medical office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Nice To Haves

Can this role accept experience in lieu of a degree? No

Responsibilities

Provides support to multiple physicians in a busy clinic setting
Performs all front desk check in/check out functions (including insurance verification and copay collection)
Performs prior authorizations for treatment and insurance appeals
Runs daily schedules in Mosaiq
Ensures compliance with Rad Oncology wristband policy and patient identification
Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module
Schedules translators for patient appointments
Calls the inpatient floors to confirm patient treatment and transport times every morning
Answers multiple busy phone lines
Assist with reminder calls
Assist with managed care authorizations and Epic work queues
Coordinates the workflow and schedules with the department to ensure efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts
Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.
Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.
Performs special projects as requested that are unit specific and that are appropriate to this level of position that are not listed in this job description.