Sr. Practice Assistant

Mass General Brigham • Newton, WA

1d • Onsite

About The Position

Under the direction of the Practice Manager, the Sr. Clinic Practice Assistant provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. Join the MGB Cancer Institute team at Newton‑Wellesley Hospital as a Senior Practice Assistant, where you’ll play a vital role supporting compassionate, high‑quality outpatient cancer care. In this fast‑paced, patient‑focused setting, you’ll coordinate complex scheduling, partner closely with clinicians, and serve as a trusted point of contact for patients navigating their care journey. If you thrive in a dynamic ambulatory environment, value teamwork, and take pride in delivering exceptional service, this is a meaningful opportunity to make an impact—every day.

Requirements

• High School Diploma or Equivalent required
• Office experience 3-5 years required
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Responsibilities

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
• Coordinates and maintains providers’ master clinical schedules
• Submits referrals for specialty appointment requests
• Obtains intake information from patient and referring physician’s offices.
• Schedules ancillary tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, radiology reports and lab results.
• Schedules infusion related services utilizing OptIn scheduling support system
• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses
• recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees