Sr. Practice Assistant

Mass General Brigham • Boston, MA

23h • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join a fast-paced, patient-centered Radiation Oncology team as a Sr. Practice Assistant. In this key role, you’ll support multiple providers while guiding patients through every step of their care. You’ll collaborate closely with physicians, nurses, and clinical staff in a dynamic clinic environment, using strong communication, organization, and independent judgment to deliver an exceptional patient experience. This is an excellent opportunity for a high-performing administrative professional who thrives in a busy healthcare setting and takes pride in making a difference for patients and care teams alike. Under the general supervision of the Administrative Manager, the Sr. Practice Assistant provides administrative support to multiple providers in the Department of Radiation Oncology. The primary role of the incumbent is to coordinate patient care from the point of registration and verifying insurance to collecting records and scheduling all appointments. Works closely with all physicians, residents, nurses, and other clinical staff to ensure the efficient and effective day-to-day functioning of workflows within a dynamic, fast-paced clinic. Requires excellent communication and customer service skills to interact with patients in a professional and friendly manner as well as discretion and sound judgment to organize priorities, complete tasks, and handle confidential information. Must be a high performer capable of consistent quality work with well-developed organizational and communication skills and possess strong computer skills. Works independently, receiving minimal supervision and guidance.

Requirements

• Minimum of 3-5 years of directly related experience required such as employment in a health care setting, preferably a physician’s office.
• High School Diploma or GED required
• Knowledge of medical terminology
• Excellent customer service skills
• Demonstrated ability to work independently, with limited supervision, to resolve issues and prioritize work
• Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to managed care
• Is organized, attentive to detail and able to achieve outcomes with the team
• Team player with excellent interpersonal and communication skills.
• Ability to work well under pressure in fast-paced, high throughput environment
• Demonstrates an understanding of Disaster protocols to include fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
• Must possess strong problem-solving skills and ability to exercise discretion and work independently
• Demonstrated ability to multitask and set priorities
• Time management and organizational skills are essential
• Strong computer skills

Nice To Haves

• College education preferred.

Responsibilities

• Acts as liaison between the patient and the practice; triages all patient calls to NP, Resident or MD as appropriate
• Handles high volume of patient calls and resolves all issues using sound judgment
• Assures complete and documented financial information for each patient prior to scheduling
• Schedules patient appointments using multiple systems or resources
• Ensures accuracy of advanced complex scheduling of patient appointments
• Generates letters, emails, and Patient Gateway messages to communicate appointment details
• Places orders and schedules imaging studies in EPIC, obtaining authorization as required
• Obtains copies of imaging done at outside facilities and uploads scans to Epic
• Obtains medical records from outside facilities for new patients
• Completes external referrals upon request
• Provides coverage to other administrative assistants when necessary
• Assists in training and orienting new staff to scheduling processes and procedures in accordance with best practice and department policies
• Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented
• Responds to and resolves all patient issues and complaints
• Works closely with the clinical staff to determine needs and solve problems.
• Attends monthly staff meeting
• Performs all other duties or special projects that are unit specific and are appropriate to this level of position.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED