Sr. Practice Assistant

Mass General Brigham•Newton, MA

1d•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that relies on a diverse range of professionals to advance its mission of patient care, research, teaching, and community service. They strive to provide exceptional care and believe in high-performing teams. The Sr. Practice Assistant role is within MGH Radiation Oncology at Newton-Wellesley Hospital. This position involves providing organizational support to physicians, nurses, and clinical staff in a fast-paced ambulatory setting, ensuring smooth daily operations and a positive patient experience. The incumbent will operate under the general supervision of the Practice Manager, handling a wide range of tasks and responsibilities with a high degree of initiative and a broad understanding of Hospital practices and policies. The role works collaboratively with all physicians, residents, nurses, NP’s, and other clinical staff to maintain a quality-based workflow within the Radiation Oncology department.

Requirements

High School Diploma or Equivalent required
3-5 years medical office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Provides support to multiple physicians in a busy clinic setting
Performs all front desk check in/check out functions (including insurance verification and copay collection)
Prior authorizations for treatment and insurance appeals
Run daily schedules in Mosaiq
Ensures compliance with Rad Oncology wristband policy and patient identification
Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module
Schedules translators for patient appointments
Call the inpatient floors to confirm patient treatment and transport times every morning
Answers multiple busy phone lines
Assist with reminder calls
Assist with managed care authorizations and Epic work queues
Coordinates the workflow and schedules with the department to ensure efficient daily operation; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts
Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.
Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.
Performs special projects as requested that are unit specific and that are appropriate to this level of position that are not listed in this job description.