Sr. Personal Insurance Account Manager

Salem Five Bank•Danvers, MA

136d•$70,000 - $90,000•Onsite

About The Position

Salem Five is seeking a Senior Personal Insurance Account Manager to manage high-volume and complex personal lines accounts and deliver proactive, tailored service. The position may be based in the Woburn, Danvers, Gloucester, Plymouth, or Norwood office. The manager serves as a primary client contact, oversees policies from quoting and issuance through renewals and claims support, advises clients on coverage and risk management, and supports retention and new business development. The role also involves compliance, account analysis and reporting, mentorship, leadership on agency projects, and collaboration with clients, carriers, producers, and internal teams.

Requirements

High school diploma or GED and two to three years of related experience and/or training, or an equivalent combination of education and experience.
At least three years of Personal Lines experience.
Resident Property & Casualty Insurance license.
Proficiency in Microsoft Office Suite.
Ability to work independently, make sound decisions, and perform duties with little direction from upper management.
Regular attendance.

Nice To Haves

Experience with Instar Systems.

Responsibilities

Manage a portfolio of high-volume and complex personal lines customers and serve as their primary point of contact.
Build client relationships, understand client needs, and provide strategic insurance solutions.
Review expiration reports within 90 days of renewals, discuss options with clients, evaluate coverage, and make consultative recommendations.
Oversee personal lines policies throughout their lifecycle, including quoting, issuance, renewals, and claims support.
Process policies, endorsements, renewals, and cancellations accurately and promptly in accordance with company and regulatory standards.
Work with underwriters and insurance carriers to negotiate terms and resolve complex policy issues.
Respond to client inquiries about account status, coverage, and premiums.
Process client requests received by telephone, mail, or walk-in, including paperwork, account updates, endorsement requests, RMV paperwork, and vehicle registration confirmation.
Prepare price quotes for new and existing clients.
Resolve client complaints and concerns tactfully and promptly, and advise Personal Lines Leadership about key issues.
Use weekly follow-up lists to monitor pending endorsements and other items, documenting endorsements that exceed a four-week turnaround.
Review client insurance programs and portfolios, recommend coverage and risk-management improvements, and provide guidance on industry trends and regulatory changes.
Pursue cross-selling and upselling opportunities, support new-business acquisition, and participate in marketing and retention activities.
Market accounts when sending home renewals, including accounts without auto, VRC, umbrella, or INC OBI coverage.
Analyze client data and account performance, identify trends and opportunities, and prepare reports and presentations with data-based insights and recommendations.
Manage accounts in compliance with company policies and regulatory requirements, audit accounts and processes, and identify and mitigate client-program risks.
Mentor Junior and Personal Lines Account Managers and participate in training and development initiatives.
Lead special agency projects by evaluating needs, making recommendations to management, engaging internal resources, and motivating team members.
Collaborate with departments, producers, stakeholders, clients, and carriers to support seamless service, resolve complex issues, and improve service offerings and customer experience.
Maintain regular attendance and assume additional responsibilities as requested.