Sr People Ops Coordinator

HealthEdge•Remote,

About The Position

At the heart of this role is one non-negotiable priority: the employee experience. Every case, every escalation, and every interaction this role touches must reflect that employees come first. We're looking for a Sr. People Generalist Coordinator to join our Shared Services team! Partnering closely with our Benefits, Payroll, and People Business Partner (PBP)/Employee Experience Partner (EEP) teams to help employees and managers get timely, accurate, and caring resolution on their questions and concerns. This role is best suited for someone who thrives in a fast-paced environment, takes real pride in follow-through, and treats excellent customer service as a baseline, not a bonus. If you're the kind of person who doesn't let a request fall through the cracks and genuinely enjoys resolving things start to finish, you have found the right role.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field.
1–2 years of HR experience.
Working knowledge of leave of absence processes, ADA accommodations, and payroll/timecard procedures.
Working knowledge of FMLA, ADA, and unemployment claims processes.
Strong proficiency in HRIS systems and Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to manage multiple concurrent cases and competing deadlines.
Exceptional customer service skills with a genuine commitment to the employee experience.
Strong follow-through, with the ability to resolve concerns from start to finish in a fast-paced environment.
Ability to handle sensitive information with discretion and confidentiality.
Strong communication and interpersonal skills.
Ability to partner effectively with managers, employees, and cross-functional teams (Benefits, Payroll, EEP/PBP).
Ability to work independently and as part of a team.

Responsibilities

Escalate & Manage Cases (Level 2/3)
Support Leave of Absence cases, acting as a liaison between employees, managers, and Benefits.
Partner with managers and Payroll to ensure timely and accurate timecard completion, identifying and resolving discrepancies.
Verify dependent information in coordination with the Benefits team.
Manage unemployment claims from filing through resolution.
Partner with Payroll and ADP system to support and resolve manager inquiries related to timecard completion.
Own vendor management in Coupa for the People team, including onboarding, invoice/PO processing, and record maintenance.
Serve as a resource and liaison for new hires during their first week, answering FAQs and ensuring completion of new hire paperwork and auditing of US-based new data.
Champion a customer-centric, employee-first mindset in all interactions.
Serve as an escalation point for complex employee questions and concerns, providing timely and accurate resolution.
Monitor audit reports to ensure data accuracy across HR systems and records, flagging and resolving discrepancies.
Handle administrative tasks such as document management and record keeping.
Support the drafting, tracking, and administration of workforce management letter agreements.
Identify and implement improvements to core People Operations processes, including process documentation and the creation of RACI documents.
Work with the internal GRC team to ensure monthly HITRUST audits are completed.
Support the onboarding process for new employees, ensuring a smooth transition and completion of new hire documentation.
Provide support throughout the employee life cycle, from onboarding to offboarding.