Sr. People Operations Specialist
About The Position
Viva is hiring a Senior People Operations Specialist who uses AI and automation to scale remote staff experience across Latin America! Viva helps startup executives scale by matching them with top-tier Executive Assistants. We believe in creating careers, not just jobs, and we're on a mission to create meaningful job opportunities for women across Latin America, with a focus on growth, impact, and well-being. This role isn't just people-facing; it's operational and all about using automation to get things done. You'll design, build, and execute the processes that let us show up for Vivans in the moments that matter most, using AI to extend your capacity, not replace your thinking, and bringing real care for the team’s experience.
Requirements
- 2+ years in Exec, People, Marketing, Product Ops, or similar roles: we value transferable skills and real execution ownership over a specific title.
- You work with AI daily as a core part of how you operate, not a side tool, using it to design automations, analyze data, and move faster on everything you own.
- An advanced Notion user who can architect a database, not just fill one in, with a "figure it out" mindset that connects existing tools into better workflows.
- A critical thinker with strong attention to detail, you combine data, technology, and context to make sound decisions.
- An excellent time manager and structured communicator who prioritizes by impact and manages expectations across multiple stakeholders at once.
- You’re obsessed with impact and emotionally mature; you translate care for Vivans into well-run processes, scale with heart, hold boundaries without being oppositional, and stay comfortable being questioned rather than always handed the answer.
Nice To Haves
- Huge plus! You have strong hands-on experience working with UI/UX.
Responsibilities
- Own lifecycle operations end-to-end: onboarding, offboarding, and milestone moments (i.e., Vivaversaries, community-building programs, weekly company-wide meetings), and People-related vendor relationships (e.g., SW, Nectar, Hexnode, Net Universe).
- Maintain and optimize our systems (e.g., Deel, Nectar, Notion, Google Drive) to ensure the data in them enables fast, informed decisions and accurate reporting.
- Design multi-step automations and oversee our internal bots to scale operations, minimizing friction and clearly defining when a Vivan interaction needs an AI touch versus a human one.
- Coordinate payroll and IT processes (i.e., bonuses, quarterly payments) and IT logistics (i.e., laptop shipping, cybersecurity compliance).
- Own the signals behind talent engagement. Proactively spot disengagement signals early and close the gaps through better processes and communication. Have Vivans continue to choose us as their workplace.
Benefits
- 100% remote work, forever.
- Fixed schedules, weekends off, and no overtime.
- Competitive compensation with salary reviews every six months and performance bonuses.
- Comprehensive global health insurance, including medical, dental, vision, mental health, and routine care.
- Paid holidays, vacation, sick leave, and family care days.
- Family-friendly policies, including parental leave and flexible support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
