Sr Payroll Specialist

DPDHL•Genoa Township, OH

8d•Hybrid

About The Position

DHL Group is the world's leading logistics provider with over 600,000 employees globally. The company's purpose is to connect people and improve lives. The finance team supports group financial activities, including accounts payable/receivable, general ledger, and corporate treasury. They manage payroll for over 350,000 employees across 28 countries, offering services like time & attendance management, employee data administration, reporting, and travel & expense processing. This role is within the AMERICAS region and offers opportunities for professional development in a dynamic and diverse group. The Sr Payroll Specialist will perform standard tasks to establish and maintain payroll records, including computing wage and overtime payments, calculating and recording payroll deductions, and processing requests for off-cycle payments. This role involves inputting data into computerized payroll systems, updating employee master file records, answering employee and management questions regarding payroll, performing administrative tasks, auditing payroll information for accuracy and compliance, creating manual checks, and maintaining confidentiality of employee and company data.

Requirements

Bachelor’s degree in HR, Information Systems, Finance, Business, or related field, or equivalent experience
Experience supporting payroll systems (e.g., ADP) and processing payroll interface files
Strong understanding of payroll processes, data validation, and reconciliation
Experience troubleshooting system and interface errors and identifying root causes
Familiarity with formal change management and system testing processes
Demonstrated experience troubleshooting payroll system, interface, and data errors, including identifying root causes and implementing corrective actions
Experience partnering with external vendors and internal stakeholders to resolve payroll system or integration issues
2–3 years of experience supporting payroll systems, HRIS applications, or related system interfaces, with demonstrated experience in file processing, data validation, and issue resolution.
Experience researching, reconciling, and validating payroll and related benefit data to support audits, reporting, or compliance needs
Working knowledge of payroll practices, including local, state, and federal policies and regulations
Functional knowledge of automated large scale payroll application like ADP ProBusiness.
5-7+ years of experience in payroll, multi-state payroll processing preferred

Nice To Haves

Strong understanding of payroll systems and application support, preferably ADP
Experience supporting payroll processing, integrations and data exchanges
Ability to analyze data, identify root causes, and recommend practical solutions
Working knowledge of wage and tax laws and payroll compliance concepts
Strong documentation, communication, and stakeholder management skills
Ability to work independently while collaborating effectively across teams
Build relationships and understand customer and key stakeholders’ interests and concerns
Bi-Lingual in Spanish preferred

Responsibilities

Manage, load, validate, and reconcile payroll interface files between multiple HRIS systems, third-party vendors, manual files, and reporting tools.
Ensure payroll data accuracy, timely processing, and operational stability while meeting stringent payroll deadlines.
Troubleshoot data, system, and integration issues, identify root causes, and partner with vendors, business stakeholders, and management to implement system fixes and enhancements.
Support system testing, conversions, and continuous process improvement initiatives.
Provide application support for payroll systems (e.g., ADP), including monitoring, troubleshooting, and resolving system and data issues.
Load, manage, and process all inbound and outbound payroll interface files, ensuring accurate and complete data transmission.
Validate payroll file loads and balances to payroll, ensuring 100% data accuracy and successful processing.
Monitor payroll processing cycles to ensure adherence to deadlines, system stability, and data integrity.
Identify and resolve file errors, system rejects, and processing exceptions.
Troubleshoot payroll system and interface issues in partnership with payroll vendors, IT teams, and HR/business stakeholders.
Identify root causes of recurring issues and collaborate with management to implement corrective actions, system enhancements, or process changes.
Track, document, and escalate complex system issues.
Proactively analyze trends, error patterns, and system behavior to prevent future payroll disruptions.
Assist with system testing activities, including unit testing, UAT, regression testing, and post-implementation validation.
Support payroll system upgrades, patches, enhancements, and configuration changes.
Analyze and validate payroll and timekeeping data during system conversions and migrations.
Partner with stakeholders to ensure enhancements improve system functionality, accuracy, and efficiency.
Research, compile, reconcile, and validate payroll data to support audits, operational requirements, and management reporting.
Prepare payroll-related reports for internal stakeholders, vendors, government agencies, and compliance purposes.
Maintain working knowledge of payroll-related benefit transactions, including 401(k) contributions.
Evaluate existing payroll processes to identify inefficiencies, risks, and improvement opportunities.
Develop, update, and maintain detailed process documentation, workflows, interface maps, and procedures.
Support continuous improvement initiatives through standardization, automation, and knowledge sharing.
Perform standard tasks to establish and maintain payroll records.
Compute wage and overtime payments.
Calculate and record payroll deductions.
Process requests for off-cycle payments.
Input data to computerized payroll systems to prepare weekly and biweekly payroll.
Update and adjust employee master file records upon notice of changes to deductions or status.
Complete standard payroll processing activities.
Answer routine questions from employees and management regarding payroll matters.
Perform standard administrative tasks, including answering phones, preparing reports, maintaining records, and tracking information using case management tool.
Audit and process payroll information submitted by Business Partners for accuracy, policy compliance, and completeness.
Create manual checks and track paycheck shipments.
Maintain confidentiality of employee and company data.