Sr. Patient Digital Marketing Associate

Privia Health•Remote, REMOTE

6h•$65,000 - $81,000•Hybrid

About The Position

The Senior Digital Marketing Associate will serve a key role in ensuring a cohesive digital experience for our Care Centers by supporting the use of our digital products, especially the websites. This role will be a key partner in helping scale the website support operations to meet the needs of our customers and the evolving Drupal platform. This is a Care Center facing role and engaging with our providers is a key aspect. Additionally, this role will assist with other digital projects as needed.

Requirements

BA or BS in Digital Marketing, Management, or related fields preferred
3+ years of experience, preferably in website management/support and project management
Understanding of web UX best practices
Solid understanding of project management practices and proven experience managing multiple projects/deadlines with clients, and internal stakeholders
Acquia Drupal experience preferred
Base level knowledge and experience with html and CSS
Working knowledge of search engine optimization (SEO)
Excellent presentation and communication skills
Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough

Responsibilities

Collaborate with key stakeholders - both internal and external to support the infrastructure needed to support our Care Centers’ digital presence
Provide excellent customer support service and engage with providers to resolve website support cases
Own the day-to-day operations of the website support queue including working with IT, offshore developers, and other operational partners
Provide project management and some digital expertise to complex website requests made by customers
Indirectly manage the contracted partners that work on the support tickets
Provide reports as needed (weekly, monthly, etc) on support activities and identify areas for improvement
Create documentation of all the Digital Marketing offerings
Provide support as needed in other Digital projects including Digital Asset Management (DAM) platform, online scheduling, etc