Sr Operations Support Analyst

Lowe's Companies, Inc.•Mooresville, NC

21h•Onsite

About The Position

The Sr Operations Support Analyst assesses, supports or designs, implements, and rolls out branch initiatives that help field and branch teams drive Pro business results. The role develops and implements projects, best practices, training, and ongoing productivity improvements, while supporting day-to-day branch operations across training, sales, service, technology, Omni-channel, and branch communications. The position is based at Lowe’s headquarters in Mooresville, North Carolina.

Requirements

Bachelor’s degree in Business, Management, Operations, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
2 years of related industry experience in installation, repair, or U.S. home improvement.
2 years of experience in data analytics and performance reporting.
2 years of demonstrated project management experience, such as Gantt chart design and development.

Nice To Haves

1 year of advanced Microsoft SharePoint skills, such as the ability to create lists and custom workflows.

Responsibilities

Collaborate cross-functionally to deliver projects, best practices, training, and process-improvement initiatives.
Coordinate and manage the timely execution of projects, initiatives, and programs across branches, from development through implementation.
Identify current and future states, return on investment, and cost savings before program deployment and after deployment.
Provide real-time information and guidance to stores that need assistance with day-to-day procedural questions.
Assist Operations Consultants in developing and training on process-improvement solutions based on field feedback.
Leverage customer-facing technology to improve productivity and efficiency.
Collect feedback, analyze information, develop content, and consult with corporate field operations support and branch leaders and associates on communications, training, marketing, personnel, and related matters.
Identify needs and develop processes, policies, communications, and training for field and store teams through onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members.
Schedule, lead, and attend select in-person and virtual meetings, events, and customer site visits to gain knowledge and provide support.
Perform other duties as assigned.