Sr. Operations Supervisor

Grifols•Richmond, VA

About The Position

The Senior Operations Supervisor is a senior frontline leader responsible for the day-to-day operations of a plasma donor center. The position oversees donor floor activities and staff during assigned shifts, supports compliance with regulatory and quality standards, and serves as a lead resource in executing operational priorities. The supervisor also provides direct support to the Center Manager in meeting performance goals, supporting donor satisfaction, and advancing continuous improvement. The role requires maintaining the ability to perform all tasks within the plasma center, including production employee duties and supervising donor flow. The supervisor helps ensure donor selection, plasma collection, and manufacturing records meet applicable standards, and supports a safe, clean, and well-maintained facility. Work is performed in a plasma center with potential exposure to biological fluids and infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F in plasma freezers. Required personal protective equipment includes protective eyewear, garments, gloves, and cold gear. The estimated pay scale for this role in Richmond, Virginia, is $24.00–$36.00 per hour. The position is eligible to participate in up to 15% of the company bonus pool. Final compensation depends on factors including education, experience, skills, knowledge, work location, internal equity, and market data.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Exceptional customer service skills.
Proficiency in spoken and written English, including legible handwriting.
Ability to understand, explain, and follow standard operating procedures and protocols.
Ability to work flexible schedules to meet business needs.
Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to communicate information and ideas clearly, listen to and understand spoken information, and relate sensitive information to diverse groups.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks under variable demands and changing conditions.
Meet the stated occupational demands, including standing, sitting, bending, twisting, frequent hand and foot movement, occasional squatting or crouching, and lifting up to 50 pounds.
Hearing acuity and correctable near and far vision are essential; color perception and discrimination are required.

Nice To Haves

Bilingual skills, where applicable.
Directly related experience, education, or a combination of education, experience, and competencies may be considered in place of stated requirements, depending on the area of assignment.

Responsibilities

Serve as acting leader in the Center Manager’s absence when assigned.
Perform any or all tasks within the plasma center, including production employee duties and supervising donor flow.
Oversee donor operations and supervise Operation Supervisors and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members.
Create employee schedules to accommodate donor cycles.
Assess and adjust inventory levels of goods and supplies, and submit orders to vendors.
Keep the Center Manager informed of center irregularities and provide action plans to improve or correct deficiencies.
Support and execute daily operational plans to achieve donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and address delays or service issues to support a positive donor experience.
Maintain familiarity with and compliance with applicable regulations, approved procedures, and company policies, including FDA, OSHA, CLIA, and cGMP requirements.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Under the Center Manager’s guidance, help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager.
Assist in controlling center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability by example; report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager with other tasks needed to pursue company objectives.