Operations Sr. Supervisor

1-800-Flowers Family of Brands•Atlanta, GA

3d•Onsite

About The Position

The Operations Sr. Supervisor ensures the accurate and timely physical and systematic receiving of materials at the Atlanta, GA facility and supervises one or more warehouse operations areas, such as Shipping or Fulfillment Support. The role monitors inventory levels to maintain capacity to fulfill orders, balances team and individual workloads to meet production and delivery goals for each shift, and uses software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve issues. The supervisor ensures employees have appropriate equipment, tools, and training for safe, secure, and efficient operations and enforces applicable workplace safety and sanitation requirements. The position manages the performance, development, and coaching of direct reports, including team leads, and may lead or facilitate department projects. Responsibilities include interviewing and screening candidates and making hiring decisions; assessing performance and recommending employment-status changes; addressing complaints and grievances in coordination with Human Resources; planning work assignments and staffing; completing performance reviews and supervisory paperwork; verifying timecards; coordinating with other supervisors and departments; and promoting process improvement and waste reduction. Other duties or projects may be assigned by executive management.

Requirements

1–3 years of previous work experience in a supervisory role.
Proven leadership skills and ability to provide feedback on departmental and individual performance.
Excellent written, verbal, and interpersonal communication skills.
Ability to lift, push, or pull up to 20 pounds.
Flexibility with job assignments, days, hours, and support tasks based on production needs; weekend or other unscheduled work may be required.
Honest and respectful communication.
Compliance with Company attendance standards.

Nice To Haves

Associate degree preferred.
Strong PC and systems experience preferred.

Responsibilities

Supervise the operations team in at least one warehouse operations area per shift.
Train employees, including team leads, and manage their performance.
Interview and screen candidates and make hiring decisions.
Monitor and assess employee productivity and efficiency, and recommend promotions, pay raises, terminations, or other status changes.
Coach and counsel employees and issue corrective action when expectations are not met.
Handle employee complaints and grievances and liaise with Human Resources regarding employee issues.
Plan and apportion work assignments and production sequences to meet area production goals.
Complete annual performance development reviews for direct reports and develop employees through coaching sessions.
Participate in departmental meetings and reviews and follow departmental procedures.
Participate in cross-departmental training, planning, and execution of processes and procedures.
Meet efficiency, quality, and record-accuracy standards and ensure production is accurate, timely, and efficient.
Complete supervisory paperwork and verify timesheets or timecards.
Schedule employees according to business needs and production and delivery goals, and communicate staffing changes to leadership.
Report unsafe or unusual conditions involving equipment, materials, or products to the Senior Supervisor and/or management.
Promote continuous process improvement and waste reduction.
Enforce applicable safety and sanitation regulations, policies, and procedures.
Coordinate operations and activities with other supervisors within or between departments.
Perform other duties as assigned.