Sr. Operations Supervisor

GRIFOLS, S.A.•Richmond, CA

11d•$24 - $36•Onsite

About The Position

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of a plasma donor center. As a senior frontline leader, this role oversees donor floor operations, supervises staff, and supports compliance with regulatory and quality standards. The supervisor serves as a lead resource during assigned shifts, ensures execution of operational priorities, and provides direct support to the Center Manager to drive performance, donor satisfaction, and continuous improvement. The role works in a plasma center and involves supporting donor selection, plasma collection, processing, documentation, inventory, staffing, and facility operations. It requires maintaining compliance with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company procedures. The position may also involve training to repair plasma center equipment. The estimated pay scale for this role based in Richmond, Virginia, is $24.00–$36.00 per hour. The position is eligible to participate in up to 15% of the company bonus pool. Final compensation depends on education, experience, skills, knowledge, work location, internal equity, and market data.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically, 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Exceptional customer service skills.
Proficiency in speaking and writing English, with legible handwriting; bilingual skills where applicable.
Ability to understand, explain, and follow SOPs and protocols.
Ability to work a flexible schedule to meet business needs.
Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to communicate information and ideas clearly, listen to and understand spoken information, work independently and within oral or written guidance, perform a wide range of tasks under variable demands and changing conditions, and relate sensitive information to diverse groups.
Ability to meet the occupational demands of the role, including standing, sitting, bending, twisting, frequent hand and foot movements, occasional squatting or crouching, and lifting up to 50 pounds.
Hearing acuity and color perception/discrimination; near and far vision correctable in one eye to 20/30 and in the other eye to 20/100.

Responsibilities

Serve as acting leader in the Center Manager’s absence, as assigned, and maintain the ability to perform tasks within the plasma center, including production duties and supervising donor flow.
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members.
Create employee schedules to accommodate donor cycles.
Determine and adjust inventory levels for goods and supplies, and submit vendor orders.
Keep the Center Manager informed of center irregularities and provide action plans to address deficiencies.
Support and execute daily operational plans to achieve donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and proactively address delays or service issues to support an exceptional donor experience.
Maintain familiarity with and comply with applicable regulations, standards, approved procedures, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulatory and production standards.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of required records.
Under the Center Manager’s guidance, help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager.
Assist with control of center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote a culture of safety, teamwork, and accountability, and report unsafe situations or conditions.
May be trained to repair plasma center equipment.
Assist the Center Manager with tasks necessary to pursue company objectives.