Sr Operations Specialist

Waste Management, Inc. (WM)•Spring Hill, FL

18h

About The Position

The Senior Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers and assists in coordinating all aspects of daily operations. The role supports operational matters by troubleshooting safety, service, and operational issues; maintaining and distributing department-related information; communicating with supervisors, managers, customers, and employees; maintaining the office; and acting as the KRONOS proxy for daily driver and helper updates. The position uses Microsoft Suite and additional software tools to manage daily tasks, including procurement, time and attendance, safety incidents, and contract labor. It may also assist with payment processing and other financial tasks, operational projects, and communications about customer service issues, schedules, and work assignments.

Requirements

High School Diploma or GED (accredited).
Two years of relevant work experience in addition to education requirements.
Must be at least 18 years of age.
Legally eligible to work in the country where the position is located.

Responsibilities

Troubleshoot and resolve safety, service, and operational issues.
Maintain and distribute department-related information daily.
Communicate with other supervisors and managers on operational matters.
Maintain the office.
Serve as the KRONOS proxy for daily updates for drivers and helpers.
Use Microsoft Suite and additional software tools to manage daily tasks, including procurement, time and attendance, safety incidents, and contract labor.
Assist with processing payments and other financial tasks as necessary.
Assist with implementation of operational projects as needed.
Communicate with customers about service issues as required.
Communicate with employees about scheduling and work assignments as needed.