Sr. Sales Operations Specialist

The Pokémon Company International•Bellevue, WA

2d•$116,000 - $209,000•Hybrid

About The Position

The Sr. Sales Operations Specialist supports tactical day-to-day sales operations and ensures that integrations, workflows, and processes with other teams and systems work effectively. The role serves as the primary contact for assigned retail partners and supports the deployment and ongoing operations of Automated Retail locations, while coordinating across internal teams and external partners. It also contributes to initiatives that improve customer experience and business processes, and prepares retailer reviews, presentations, updates, and performance reports.

Requirements

Bachelor's degree or equivalent professional experience.
8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
Experience building and managing customer relationships with large retail organizations.
Strong project management, organizational, and problem-solving skills.
Excellent written, verbal, and presentation skills.
Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.

Nice To Haves

Direct experience supporting national or regional grocery retailers is strongly preferred.
Experience supporting grocery retail merchandising, net operations, or field operations.
Experience in the vending, kiosk, automated retail, or self-service technology industry.
Experience supporting retail deployment or store development initiatives.
Experience with Airtable, CRM platforms, Power BI, or similar business systems.

Responsibilities

Serve as the primary point of contact for assigned retail partners, building trusted relationships and delivering exceptional customer service.
Manage deployment and ongoing support of Automated Retail locations, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners to execute business initiatives, resolve customer issues, and deliver an exceptional customer experience.
Lead day-to-day account management by coordinating issue resolution, communicating proactively with customers, and ensuring timely follow-through.
Lead and contribute to strategic initiatives that enhance customer experience, improve business processes, and support the growth of the Automated Retail business.
Prepare retailer business reviews, presentations, business updates, and performance reporting to support customer engagement and internal decision-making.
Represent The Pokémon Company International professionally in customer interactions and exemplify the company’s Core Values.