Sr. AI Operations Specialist — Sales Operations
About The Position
The Sr. AI Operations Specialist will help transform Databricks’ Sales Operations team from manual, high-volume request processing to an AI-first operating model. The role owns a portfolio of AI agent workflows that automate business-critical Sales Operations processes, translating business requirements into agent designs, deploying them into production, monitoring performance, and continuously improving them. It also leads systems improvement projects, including diagnosing integration issues, addressing data quality problems, and coordinating solutions across platforms. The position partners with Strategy, Planning, Finance, IT, and Data Engineering teams across the enterprise systems stack, and contributes to critical business processes such as annual planning cycles.
Requirements
- 5–8 years of experience in operations, systems administration, or business process automation.
- Understanding of APIs, data schemas, integration patterns, and how enterprise systems connect.
- Experience using LLMs, agent platforms, and automation tools to solve business problems, with sound judgment about when to automate versus when manual oversight is needed.
- Hands-on experience building AI agents or automation workflows.
- A proven track record designing and improving operational workflows.
- Ability to gather requirements across multiple teams and influence Director-level stakeholders.
- Self-motivated, action-oriented approach to finding ways forward with AI tools.
Nice To Haves
- Experience in high-growth technology companies.
Responsibilities
- Translate operational standard operating procedures and business requirements into AI agent workflows.
- Deploy, monitor, and fine-tune AI agents that handle field requests autonomously.
- Own a portfolio of automated workflows end-to-end, including agent-to-human escalation paths and performance optimization.
- Identify additional workflows to automate.
- Diagnose cross-system integration issues and lead data quality remediation.
- Gather requirements from Sales, Finance, IT, and Strategy stakeholders.
- Influence Directors and Sr. Directors on automation priorities.
- Contribute to critical business processes, including annual planning cycles.
Benefits
- The total compensation package may include eligibility for an annual performance bonus, equity, and benefits; specific benefits vary by region.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
