Sr. Sales Operations Specialist

The Pokémon Company • Bellevue, WA

2d • Hybrid

About The Position

The Sr. Sales Operations Specialist supports tactical day-to-day sales operations and ensures integration, workflows, and processes work effectively across teams and systems. The role manages relationships with assigned retail partners and supports the deployment and ongoing operation of Automated Retail locations. It collaborates with internal teams and external partners to execute business initiatives, resolve customer issues, and improve customer experience and business processes. The position also prepares retailer reviews, presentations, business updates, and performance reporting, and represents The Pokémon Company International in customer interactions.

Requirements

• Bachelor's degree or equivalent professional experience.
• At least 8 years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Ability to travel domestically and internationally up to four times a year.

Nice To Haves

• Direct experience supporting national or regional grocery retailers is strongly preferred.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in the vending, kiosk, automated retail, or self-service technology industry.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.

Responsibilities

• Serve as the primary point of contact for assigned retail partners, building trusted relationships and providing customer service.
• Manage deployment and ongoing support of Automated Retail locations, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
• Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners to execute business initiatives, resolve customer issues, and deliver an exceptional customer experience.
• Coordinate day-to-day account management, issue resolution, proactive customer communications, and timely follow-through.
• Lead and contribute to strategic initiatives that enhance customer experience, improve business processes, and support growth of the Automated Retail business.
• Prepare retailer business reviews, presentations, business updates, and performance reporting for customer engagement and internal decision-making.
• Represent The Pokémon Company International professionally in customer interactions and exemplify the company's Core Values.

Benefits

• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long- and short-term income protection insurance.
• 401(k) employer matching for US employees.
• Pension employer contributions for UK, Ireland, and Mexico employees.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn Learning.
• Comprehensive relocation package for certain roles.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior