Sr. Billing & Operations Specialist
About The Position
Connexus Energy is seeking a detail-oriented and analytical Sr. Billing & Operations Specialist to play a key role in ensuring accurate and timely billing for our residential and commercial members. This position combines utility billing expertise, data analysis, and problem-solving to maintain billing accuracy, monitor Advanced Metering Infrastructure (AMI) performance, and identify opportunities to improve processes and member experience. The ideal candidate enjoys investigating issues, working with large amounts of data, and collaborating across departments to ensure operational excellence. This position offers a hybrid work schedule. After completing the initial six-month training period, employees may work remotely up to three days per week, with the remaining time spent at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303.
Requirements
- Associate’s degree and three years of experience with utility billing systems, finance, or accounting OR Five years of experience with utility billing systems, finance, or accounting
- Pre-Employment Requirement: Employment is contingent upon successfully completing a pre-employment background check and drug screen
Nice To Haves
- Utility industry experience
- Customer service experience
- Experience working with Customer Information Systems (CIS)
- Experience analyzing large datasets and identifying trends or exceptions
- Strong analytical, troubleshooting, and critical-thinking skills
- Strong written and verbal communication skills
- Ability to perform mathematical calculations and interpret billing data
- Proficiency with Microsoft Excel and other business applications
Responsibilities
- Ensure commercial accounts are billed accurately and on schedule.
- Verify complex rate structures, including demand billing, peak-period charges, distributed generation credits, and other billing components.
- Perform audits, research, and analysis to identify and resolve billing discrepancies.
- Ensure Advanced Metering Infrastructure (AMI) billing readings are collected, loaded and accurate prior to each billing run. Monitor and resolve meter reporting issues as they arise. Independently perform research and audit processes to ensure timely and accurate billing.
- Analyze usage data from AMI, research exceptions, process audit reports and take appropriate action to create timely bills with minimal defects.
- Independently analyze and correct member data. This includes: Processing requested changes to member’s accounts including adding or removing special rates. Verifying rate accuracy when a premise changes ownership, critical for billing accuracy. Research bill inquiries, partnering with member services to resolve member inquiries. Identify and research meters that are not communicating, analyze the cause and determine further action. Add new services into billing system including adding meter, rates and appropriate bill codes.
- Identify opportunities to improve billing processes, data quality, operational efficiency, and the member experience.
- Collaborate with internal departments to support system enhancements, testing initiatives, process improvements, and special projects.
Benefits
- medical/dental/vision insurance
- health savings account
- flexible spending accounts
- 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services
- accrued PTO
- holiday pay
- tuition reimbursement
- recognition program
- employee referral program
- employee activities
- Company paid life insurance, short-term disability, and long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
