Sr. Operations Specialist

AbbVie•North Chicago, IL

2d•$78,500 - $141,000

About The Position

AbbVie is seeking a highly motivated and analytical Senior Operations Specialist to own customer-facing distribution execution and outbound operations across key US distribution centers. The role supports the US Distribution Manager by leading day-to-day outbound execution throughout the distribution network, including delivery monitoring, open delivery review, delivery-block resolution, delivery push requests, zero-pick investigations, warehouse cancellations, export coordination, LTL and partial-shipment management, HVR/LVR management, VAS support, product complaint returns/OZ requests, outbound IDOC monitoring and resolution, process optimization, logistics data analysis, and investigation of shipment delays, damages, discrepancies, and operational inefficiencies. The specialist works closely with distribution centers, Customer Service, Quality, BTS, Transportation, Trade Compliance, Planning, and other stakeholders to resolve issues, improve operational flow and warehousing and delivery performance, and meet service commitments to customers and patients. Working hours are Monday, Thursday, and Friday, 9:00 a.m.–6:00 p.m., and Tuesday and Wednesday, 10:00 a.m.–7:00 p.m.

Requirements

Five years of experience in warehousing, distribution, and/or supply chain management.
Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support.
Familiarity with warehouse management systems, including platforms used by external 3PL partners.
Hands-on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution.
Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions.
Demonstrated ability to use data-driven decision-making to prioritize operational issues, support root-cause analysis, and drive continuous improvement in distribution execution.
Demonstrated ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions to improve goods movement, warehousing performance, and delivery reliability.
Strong cross-functional collaboration skills with IT/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying organizational levels.
Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or similar distribution and supply chain systems.
Well-developed interpersonal skills, including strong presentation, verbal, and written communication skills.

Nice To Haves

Bachelor’s degree, or equivalent experience, preferably in business or supply chain.

Responsibilities

Own day-to-day outbound operational support across US and Puerto Rico distribution centers, ensuring consistent execution of order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation in line with service, compliance, and customer commitments.
Monitor deliveries and review open deliveries daily to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and risks requiring follow-up.
Resolve delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations by identifying root causes, coordinating owners, documenting actions, and driving timely closure.
Act as an operational escalation point for Customer Service by investigating fulfillment issues, delivery-status concerns, partial-shipment impacts, cancellation requests, and urgent customer needs, and communicating status, next steps, and ownership.
Monitor and resolve outbound SAP IDOC issues with BTS, 3PL partners, and internal operations teams; troubleshoot failures, validate corrections, reduce recurring errors, and support accurate system transactions.
Support Value Added Services operations by coordinating readiness, execution timing, inventory availability, labeling or packaging requirements, exception management, and post-activity reconciliation.
Support HVR/LVR processes by monitoring order and release activity, coordinating with distribution centers and cross-functional partners, resolving exceptions, and ensuring prioritization, documentation, and timely execution.
Support product complaint returns, including OZ requests, by coordinating return authorizations and tracking activity with Customer Service, Quality, distribution centers, and transportation teams through closure; escalate delays or documentation gaps.
Optimize distribution processes by analyzing and improving the efficiency and effectiveness of the physical movement of goods.
Analyze warehousing and delivery performance data.
Investigate and address distribution inefficiencies, including shipment delays, damages, and discrepancies.