Sr. Operations Specialist

AbbVie•North Chicago, IL

2d•$78,500 - $141,000

About The Position

AbbVie is seeking a highly motivated and analytical Senior Distribution Operations Specialist to own customer-facing distribution execution and outbound operations across key U.S. distribution centers. The role supports U.S. distribution operations through day-to-day outbound execution, delivery monitoring and issue resolution, export coordination, LTL and partial shipment management, returns management, Value Added Services support, product complaint returns, and outbound IDOC monitoring and resolution. The specialist supports the Distribution Manager with process optimization, logistics data analysis, and investigations into shipment delays, damages, discrepancies, and other operational inefficiencies. The position works closely with distribution centers, Customer Service, Quality, Business Technology Services, Transportation, Trade Compliance, Planning, and other stakeholders to resolve issues, improve operational flow and warehousing and delivery performance, and meet service commitments for customers and patients. Typical working hours are Monday, Thursday, and Friday from 9:00 a.m. to 6:00 p.m. and Tuesday and Wednesday from 10:00 a.m. to 7:00 p.m. Central time.

Requirements

At least 5 years of experience in warehousing, distribution, and/or supply chain management.
Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support.
Familiarity with warehouse management systems, including platforms used by external 3PL partners.
Hands-on experience applying basic-to-advanced analytics tools and techniques to monitor operational performance and support issue resolution.
Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions.
Strong analytical and data-driven decision-making skills to prioritize operational issues, support root-cause analysis, and drive continuous improvement in distribution execution.
Ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions to improve goods movement, warehousing performance, and delivery reliability.
Strong cross-functional collaboration skills with IT/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying organizational levels.
Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or similar distribution and supply chain systems.
Well-developed interpersonal skills, including strong presentation, verbal, and written communication skills.

Nice To Haves

Bachelor’s degree, preferably in business or supply chain; equivalent experience is also considered.

Responsibilities

Own day-to-day outbound operational support across U.S. and Puerto Rico distribution centers, including order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation.
Conduct daily delivery monitoring and open-delivery reviews to identify aging deliveries, delayed picking or packing, blocked orders, shipment discrepancies, and other risks requiring follow-up.
Resolve delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations by identifying root causes, aligning owners, documenting actions, and driving timely closure.
Serve as an operational escalation point for Customer Service by investigating fulfillment issues, delivery status concerns, partial shipment impacts, cancellation requests, and urgent customer needs; communicate status, next steps, and ownership.
Monitor and resolve outbound SAP IDOC issues with BTS, 3PL partners, and internal operations teams; troubleshoot failures, validate corrections, reduce recurring errors, and support accurate system transactions.
Support Value Added Services operations by coordinating readiness, timing, inventory availability, labeling or packaging requirements, exception management, and post-activity reconciliation.
Support HVR/LVR processes by monitoring order and release activity, coordinating with distribution centers and cross-functional partners, resolving exceptions, and ensuring prioritization, documentation, and timely execution.
Support product complaint returns, including OZ requests, by coordinating return authorizations, working with Customer Service, Quality, distribution centers, and Transportation, tracking status through closure, and escalating delays or documentation gaps.
Optimize distribution processes and improve the efficiency and effectiveness of the physical movement of goods.
Analyze warehousing and delivery performance data.
Investigate and address distribution inefficiencies, including shipment delays, damages, and discrepancies.