Sr Operations Manager

ID Logistics US•Joliet, IL

2d•$87,000 - $122,000

About The Position

The Sr Operations Manager manages all aspects of a supply chain operation and provides overall direction and oversight across multiple sites in performance, safety, P&L management, customer relations, continuous improvement, and associate development. The role is based in Joliet, Illinois, follows a Monday–Friday schedule, and involves 25% travel. The position offers an annual salary of $87,000–$122,000 plus a performance-based bonus. The manager oversees distribution, packaging, warehousing, and transportation operations to achieve company objectives and meet customer requirements. They set short- and long-term goals, manage operations budgets and P&L, ensure compliance with company, customer, and government regulations, and lead safety and continuous-improvement efforts. The role also includes workforce planning, performance measurement, reporting, and supporting associate and customer experience. The company describes itself as a growing, forward-thinking organization that values creativity, continuous improvement, respect, and inclusivity. It offers professional development and career advancement opportunities, as well as health, dental, and vision insurance and 401(k) matching. This position is not eligible for immigration sponsorship.

Requirements

High school diploma or GED.
At least 5 years of management experience and comprehensive knowledge of a high-volume, fast-paced 3PL, distribution, warehouse, and transportation environment.
P&L experience.
High-volume e-commerce experience.
Strong background in both inbound and outbound operations.
Critical-thinking, problem-solving, and reasoning skills.
Ability to work effectively with diverse personalities and communication styles.
Proficiency with Microsoft Office, databases, WMS, and other metrics measurement tools.
Strong presentation, writing, and speaking proficiency.
Strong organizational skills.
Ability to work a flexible schedule to meet operational needs.

Nice To Haves

Experience applying Lean, Six Sigma, or Kaizen principles.
Experience with ADP platforms, including WorkForce Now, WorkForce Manager, and ADPRM.
Bachelor’s degree in supply chain, logistics, or a business-related field.
3PL experience.

Responsibilities

Direct distribution, packaging, and transportation operations to achieve company objectives and meet customer expectations.
Evaluate operations and develop short- and long-term goals aligned with organizational objectives.
Oversee warehousing, distribution, packaging, and transportation to meet company and customer requirements.
Drive continuous improvement and make decisions to enhance value, service, effectiveness, and profitability.
Direct and oversee programs that ensure the safety of associates, equipment, and property.
Ensure compliance with company, customer, and government regulatory requirements.
Directly manage the operations budget and P&L.
Develop work plans, ensure appropriate staffing, and manage labor costs, overtime, and retention.
Maximize quality and productivity by understanding job standards, evaluating performance variances, identifying root causes, and determining corrective actions and training needs.
Participate in collecting performance measurements required by customers, vendors, or sites.
Prepare and submit weekly and monthly reports.
Deliver a consistent, high-performance experience to associates and customers.