Sr. Operations Manager

. Crane Worldwide Logistics . • Itasca, IL

17d

About The Position

The Sr. Operations Manager strategically plans and manages daily operations, including trucking, international operations, client services, and information collection and analysis. The role is responsible for cost control, budgeting, revenue, and profitability, and for preparing and communicating operational and functional reports to upper management to analyze trends, revenue, costs, and productivity.

The position handles human resources activities such as hiring, firing, training, and employee orientation. It is also responsible for safety and compliance with corporate and government requirements involving safety, environmental matters, and transportation. The manager protects company and employee information, maintains professional knowledge, and upholds company core values and best practices throughout regional operations.

The role calls for experience with air gateway start-ups, CFS, TSA, ground handlers, CCSF, and airlines, along with knowledge of recovery, clearance, airline extraction, and cargo buildup and breakdown processes. Other duties may be assigned. The work may involve extended sitting or standing and use of standard office equipment. The role requires talking, hearing, and using hands to operate computer equipment, as well as close vision and the ability to adjust focus.

Requirements

• 10–15 years of management experience and knowledge of the transportation industry.
• A degree in Logistics, Transportation Management, or Business, or equivalent work experience.
• Ability to establish positive working relationships and work as part of a team.
• Ability to communicate effectively with all levels of staff and management.
• Ability to motivate employees and create a positive working environment.
• Strong organizational, multitasking, problem-solving, and quick decision-making skills.
• Ability to work in a fast-paced environment.
• Ability to organize information into usable reports and graphs.
• Knowledge of federal and state regulations for transporting goods by ground and air in the United States and international imports and exports, including DOT regulations, dangerous goods regulations, transportation modes, traffic routes, trucking lanes, and efficient highways.
• Ability to meet the physical requirements of the role, including talking, hearing, using hands to operate computer equipment, close vision, adjusting focus, and potentially extended sitting or standing.

Nice To Haves

• Air gateway start-up experience.
• CFS, TSA, or ground handler experience.
• CCSF experience.
• Experience with airlines.
• Knowledge of recovery, clearance, airline extraction, and cargo buildup and breakdown processes.
• Professional certification may be required in some areas.

Responsibilities

• Strategically plan and manage daily operations across trucking, international operations, client services, and information collection and analysis.
• Manage cost control, budgeting, revenue, and profitability.
• Create and communicate operational and functional reports and information to upper management for analysis of trends, revenue, costs, and productivity.
• Handle hiring, firing, training, and employee orientation.
• Oversee safety and compliance with corporate and government regulations related to safety, environmental matters, and transportation.
• Keep company and employee information confidential.
• Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
• Maintain company core values and best practices throughout regional operations.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off per year, equivalent to 17 days, usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior