Sr. Onsite Service Specialist - Lancaster, PA

MSC Industrial Supply • York, PA

4d • Onsite

About The Position

The Sr. On-Site Service Specialist is a senior-level role delivering customer service and advanced inventory management at large, dedicated customer locations. The position supports procurement, order placement, and MSC ControlPoint Solutions, including vending, Vendor Managed Inventory (VMI), and crib systems. It focuses on complex services such as Crib Management, Metalworking services, and Procurement Services, requiring strong technical and operational expertise.

The role involves supporting customer ordering and sourcing needs, managing inventory solutions, resolving service issues, and helping customers improve procurement and production processes. The specialist also works with vendors and internal teams, tracks cost savings, and mentors other In-Plant Specialists.

Requirements

• High school diploma or equivalent.
• At least three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Strong computer literacy, including email, internet browsers, and Windows OS.
• Excellent problem-solving, customer service, and sales skills.
• Strong verbal and written communication abilities.
• Computer or systems aptitude for order management.
• Advanced knowledge and aptitude with technical customer solutions such as Crib Management, demand and production planning, large vending or VMI footprints, or Procurement Services.
• Proven track record of success and strong performance.
• A valid driver's license may be required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds and perform physical tasks including walking, bending, and standing for long periods.
• Willingness to comply with customer safety and PPE protocols.
• Applicants must be authorized to work in the United States; visa sponsorship is not available.

Nice To Haves

• College degree.
• Industry experience.
• Relevant military experience.
• Metalworking knowledge.
• Working knowledge of industrial products and services.

Responsibilities

• Assist customers with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions, including VMI, vending, and crib systems; place orders, put away products, and optimize inventory.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for resolution.
• Work with vendors to source products, generate quotes, expedite orders, and coordinate training.
• Lead Crib Management activities, including use of crib management software.
• Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems.
• Mentor and train other In-Plant Specialists on products, systems, and solutions.
• Foster MSC culture and support the company's vision and unity of purpose.
• Participate in special projects and perform additional duties as required.

Benefits

• Competitive pay.
• Healthcare plans.
• 401(k) program.
• Stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.
• Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED