Clinical Service Specialist, Full-Time - Lancaster, PA

Vivo Infusion•Lancaster, PA

13d•Onsite

About The Position

Vivo Infusion is seeking a motivated, detail-oriented Clinical Service Specialist to support front-end operations at its infusion center. The role requires a healthcare administrative background, especially in scheduling, insurance authorizations, and benefits verification. The specialist helps ensure smooth clinical operations, supports medical staff, and contributes to a comfortable, professional, and empathetic patient experience. The position is based at the Lancaster, Pennsylvania clinic, with travel required for training and cross-clinical coverage and potential travel to other local Vivo clinics for administrative support. The role is full-time and non-exempt. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with alternating Saturdays from 7:30 a.m. to 12:00 p.m. The position reports to the Clinical Operations Manager. Compensation is $20.00–$25.00 per hour, with a performance-based annual bonus plan target of 5%. Vivo Infusion is a national company with locations in 15 states, providing advanced therapeutics and personalized infusion care. The company emphasizes high-quality, safe, comfortable, and convenient care, strong relationships with referring providers, and a supportive company culture. Vivo has received The Joint Commission Gold Seal of Approval. The work is performed indoors in a medical office and is generally quiet, with sounds from medical equipment. The position regularly involves sitting, talking, and hearing; frequent hand use and reaching; occasional standing, walking, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling; and regularly lifting or moving up to 10 pounds and occasionally up to 50 pounds.

Requirements

High school graduate or equivalent.
At least 2 years of administrative experience in a healthcare environment.
Working knowledge of medical terminology.
Active CPR/BLS certification before starting work.
Self-motivated, with the ability to work independently as needed.
Outstanding communication and interpersonal skills, including the ability to communicate professionally and effectively with staff, patients, and physicians.
Computer skills for electronic recordkeeping.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

Medical Assistant Certification or medical office experience.
At least 1 year of experience with insurance authorizations, benefits verifications, and billing.
Experience with injections, vital checks, administrative work, and scheduling.

Responsibilities

Manage front-end infusion-center operations, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing incoming mail.
Review patient cancellations, reschedule treatments to help ensure treatment plans are followed, communicate changes to the Clinical Operations Manager and nursing staff as needed, and remind patients of upcoming appointments.
Receive deliveries, collect and review invoices for accuracy and consistency, coordinate payment authorization with the Clinic Manager, and forward invoices to the Vivo Accounts Payable team.
Schedule follow-up infusion treatments in coordination with the Patient Care Navigator team.
Work with referring providers to obtain and file medical records, ensuring relevant documents are available for medical-team review.
Handle patient records and documents in accordance with HIPAA guidelines.
Use information systems, maintain statistical records, and prepare reports as requested by the Clinic Manager.
Assist with clinical inventory management in collaboration with the Clinical Operations Manager.
Build positive, collaborative relationships with professional staff, coworkers, referring physician offices, ancillary departments, and external agencies.
Travel to other local Vivo clinics to provide administrative support if needed.