Sr NetOps Engineer - Bensalem, PA

Police & Fire Federal Credit Union • Bensalem Township, PA

1d • Hybrid

About The Position

The Sr. NetOps Engineer focuses on network security and contributes to PFFCU’s overall network security infrastructure and posture. The role leads and supports network security projects, provides escalation support for security-related issues, manages firewalls and rule sets, troubleshoots connections through firewalls and other security devices, investigates escalations, recommends improvements, and provides operational hand-offs for completed projects and implementations. Some travel between office locations may be required for projects.

The engineer troubleshoots and documents complex problems, completes project tasks in a team environment, works professionally with other teams, and keeps management informed about project status and escalations. The position is onsite at the Bensalem location for the first 90 days, after which it can transition toward a hybrid schedule. Participation in an on-call rotation is required, and the engineer must be onsite while on call. Core hours are Monday through Friday, 8:00 AM–4:00 PM; varying hours, including some evenings and weekends for projects and changes, may be needed.

Requirements

• 10+ years of hands-on experience with network and network security infrastructure in a predominantly Cisco environment.
• 10+ years of experience working on large projects, implementations, and integrations.
• Understanding of network security technologies and concepts, including zero-trust architectures, NetFlow, firewalls, data loss prevention, EDR/XDR, identity management, and secure network access methodologies.
• Strong foundation in TCP/IP communications.
• Understanding of IP routing and protocols, including OSPF and BGP.
• Understanding of WAN technologies in multi-site and remote-work environments, including MPLS, IPsec, SD-WAN, and remote access VPNs.
• Understanding of VXLAN fabrics and multi-VRF environments.
• Strong knowledge of current network security tools and technologies.
• Strong knowledge of network monitoring tools and technologies.
• Strong project management skills, including maintaining focus and completing multi-month projects while handling multiple concurrent projects.
• Strong vendor management skills.
• Expert-level skills using Cisco security technologies.
• Expert-level knowledge of network security technologies and methodologies.
• Expert-level troubleshooting skills and comfort troubleshooting complex issues.
• Strong written and verbal communication skills, including the ability to explain technical information clearly to people at all organizational levels and to vendors.
• Excellent customer service skills and ability to work independently and as part of a team in a highly customer-focused environment.
• Ability to think logically and visualize abstract concepts.
• Ability to participate in an on-call rotation.
• Ability to work varying hours, including some evenings and weekends for projects and changes.
• Ability to work after-hours changes, including some evenings and occasional weekends.
• Ability to travel to office and branch locations as needed.
• Ability to lift 50 pounds and rack and stack equipment.
• Bachelor’s degree in a technical field, or related experience and/or training, or an equivalent combination of non-academic education and experience.

Nice To Haves

• Active CCNP Security certification or an equivalent certification focused on security.
• Bachelor’s degree in a technical field, or related experience and/or training, or an equivalent combination of non-academic education and experience.

Responsibilities

• Lead and contribute to projects, implementations, and integrations.
• Create documentation and diagrams for new projects and update documentation for existing implementations and systems as needed.
• Provide escalation support for network security infrastructure, including firewalls, identity management systems, and other network-based security systems.
• Lead reviews, audits, and remediation of network security devices for compliance with standards.
• Support requests from other teams and business units within PFFCU.
• Analyze and diagnose network security problems; document root causes, recommend remediation, and perform corrective actions.
• Take immediate control of incidents and escalations and drive them to resolution.
• Work with vendors on problem escalations and drive them to resolution.
• Lead and ensure timely completion of short- and long-term projects.
• Participate in an on-call rotation.
• Lead vulnerability remediation efforts within the team.
• Participate in security device reviews and hardening.
• Participate in security architecture and topology reviews to identify potential issues, plan future expansion, and recommend improvements to PFFCU’s security posture.
• Review and analyze proposed software and hardware modifications, including vendor software patches and user requests.
• Develop working knowledge of PFFCU’s business and interface effectively with all groups.
• Understand the business impact of system changes and clearly explain their impact to affected users.
• Document internal support processes and procedures and build runbooks for new systems.
• Contribute to security designs and processes that help ensure the integrity and availability of PFFCU’s systems.
• Work with Information Systems teams on projects of all scopes, including complex and cross-functional efforts.
• Engage and collaborate with third-party services when appropriate.
• Complete projects and deployments in a timely manner in conjunction with the Business Plan.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision coverage, with PFFCU covering 75% to 90% of premiums.
• 401(k): PFFCU contributes an automatic 6% after one year, regardless of employee contribution.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior