Sr. nCino/Salesforce Administrator

ConnectOne Bank•Union, NJ

7d•Hybrid

About The Position

The Sr. nCino/Salesforce.com Administrator will act as the process improvement manager in the development, support, and execution of enterprise strategies and related product visions regarding the nCino/Salesforce.com, working collaboratively with third-party developers, internal staff, and other key stakeholders.

Requirements

Strong “People First” interest and ability.
Knowledge of relevant Federal and State banking regulations
Ability to work on a nCino/Salesforce.com platform with an understanding of the technical capabilities in order to implement and optimize the nCino loan origination system.
Bachelor’s degree in Computer Science or related field.
3+ years of Salesforce administration experience or in a technical role, preferred business, or systems analyst with emphasis on system configuration and design.

Nice To Haves

Knowledge of Commercial Lending and Banking in relation to both processes and regulations is a plus.
Salesforce ADM 201 certification.
Financial Services experience
Experience with configuring for Lightning Experience

Responsibilities

Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”
Supervision and growth of the nCino/Salesforce.com Administrators Team.
Serve as the internal Subject Matter Expert on nCino/Salesforce.com and its uses within the banking industry.
Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users.
Maintain user roles and profiles, security settings, access settings etc.
Manage the loan life cycle within the nCino/Salesforce.com platform and introduce best practices.
Develop and maintain processes, features and functionality to continuously improve data. quality, process integrity and productivity with the assistance of the end users.
Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results.
Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst.
Develop a change management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst.
Partner with business users and the nCino Business Systems Analyst to identify management. reporting needs; design and maintain necessary reports, dashboards and associated documentation.
Work with key business stakeholders and IT to ensure successful product roll outs and releases.
Manage day to day user provisioning and permission management.

Benefits

World class health, vision, and dental benefits on day one
401k with employer match
Hybrid work from home (depending on role)
Employee appreciation events (team building, softball games, food truck days, etc..)
Employee assistance programs (EAP)
Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
Tuition reimbursement
Employee Discount perks
CNOB Community Service Events
….and much, much more!